Security Shift Supervisor

Grand Lake Casino

12h•$18•Onsite

About The Position

The Security Shift Supervisor assists management in presiding over shift, monitoring and evaluating employees, department shift inventory, shift coverage, and ensuring the safety of guests.

Requirements

High school diploma or G.E.D. and two to three (2-3) years experience in Casino security.
Ability to lead and motivate team members, fostering a positive and productive work environment.
Ability to multitask and work as part of the team and to promote a cooperative approach between departments.
Skilled in the use of Microsoft Suite and Adobe.
Knowledge and understanding of security protocols and procedures.
Knowledge of emergency response procedures and the ability to act swiftly in critical situations.
Understanding and proficiency in using security technology such as surveillance cameras, access control systems, and alarms.
Strong observation skills to detect unusual or suspicious activities.
Effective verbal and written communication skills for reporting incidents and interacting with others.
Ability to resolve conflicts calmly and professionally.
Ability to analyze situations quickly and make sound decisions.
Ability to adapt to changing circumstances and make decisions in dynamic environments.
Ability to work collaboratively with other security personnel, as well as coordinate with law enforcement if necessary.
Keen attention to detail to notice subtle changes in the environment or behavior.
Required to obtain and maintain a Seneca Cayuga tribal gaming license and a state issued I.D.
All applicants must successfully pass a pre-employment drug screening prior to beginning employment.
Must be at least 18 years of age.
Position requires walking and standing for entire shifts.
Ability to maintain visual attention and mental concentration for extended periods of time and lift a minimum of 45 pounds.
Must be able to work in a casino environment which includes high levels of smoke, dust, noise, and bright flashing lights.
Position requires flexibility to work any shift including weekends and holidays.
You must be able to pass a drug screen with negative results.
Employees are expected to know existing Grand Lake Casino policies and know to refer to those policies when necessary.

Nice To Haves

Customer service experience, two to three (2-3) years experience in casino security, and two to three (2-3) years supervisory or management experience preferred.

Responsibilities

Supervising and leading a team of employees during a specific shift.
Ensures that workflow processes are followed and that tasks are completed on time.
Creating and managing shift schedules for department employees.
Training new employees on departmental processes, procedures, and safety protocols.
Monitoring the quality of work and output produced by the department.
Ensuring that all safety regulations and protocols are followed.
Facilitating communication between team members and other departments.
Addressing and resolving issues or conflicts that may arise during the shift.
Managing resources, such as equipment, materials, and supplies, to support departmental activities.
Tracking and assessing the performance of individual team members.
Ensuring that guest service standards are met or exceeded.
Maintaining accurate records of shift activities, including production reports and incident reports.
Patrols and secures all areas (inside and outside) of Casino.
Operates a radio using signals/codes established by the Casino
Reports unusual or suspicious activity, occurrences or incidents to the Casino Shift Manager.
Responds to unruly or intoxicated guests.
Submits accurate and truthful reports concerning incidents or infractions involving customers, employees or themselves.
Escorts staff, vendors and contractors to and from sensitive areas of the Casino .
Keeps hourly head counts of patrons.
Relieves and operates the dispatch desk as required.
Assists Human Resources when needed (drug test, walk outs).
Provides basic fire fighting, first aid and safety response.