Security Shift Supervisor

Salute Inc.•Mesa, AZ

About The Position

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Security Shift Supervisor to join our team and drive our relationships with hyperscale clients to new heights. At Salute, we don’t have employees. We have team members. It’s our culture, and it’s a significant driver of the success we're able to deliver for our clients. This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety. Security Shift Supervisor: Data Center (Construction) Security Shift Supervisor conduct unarmed Patrols (interior and/or exterior), control facility access and egress, monitor closed circuit televisions and alarm systems, compose reports, deter criminal activity, and misconduct, and perform other duties as specified by the client. The Security Shift Security is trained to work on all posts at the assigned site location and is available to work all shifts and oversee the security officers of those posts. Data Center Security Shift Supervisor facilitates a pleasant experience for our client and their customers through interactions. Customer Service is primary.

Requirements

Current state-issued guard card
High school diploma or appropriate level of training per local jurisdictions
Ability to speak fluent English
Experience in customer service-related fields
Ability to handle stressful situations with tact, professionalism, and respect
Computer literacy with experience within the Microsoft Office suite
Basic CPR/AED/First Aid or BHV equivalent
Ability to lift and carry heavy equipment, up to 40lbs.
Ability to climb ladders and multiple flights of stairs to access elevated equipment
Ability to stand for long periods of time in various work environments
Ability to bend, stoop, kneel, and reach for equipment related tasks
Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies.
Good hand-eye coordination and dexterity for working with small components and connectors
Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
Ability to differentiate between color-coded warning signs, labels, and cables
Ability to work in environments with a wide variety temperature inside a facility
Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow
Capability to work in environments with elevated noise levels while wearing hearing protection
Possession of a valid driver’s license for work-related travel, as required

Nice To Haves

Clients may require Unarmed Security Officer license as part of SOW
Data Center experience
Construction site security experience

Responsibilities

Maintain awareness of surroundings to promote physical security and safety; watch for irregular or unusual conditions that may create security concerns or safety hazards
Observe and report and suspicious activity
Provide access control for gates ensuring only authorized personnel are permitted.
Manage traffic flow at gates to ensure no disruption in business operations.
Maintain access log.
Monitor cameras after normal working hours.
Notify DPR personnel of any issues.
Contribute to communication and awareness of security policies and issues as needed
Distribute and enforce on site and global standard operating procedures down to the individual level
Assist and train new staff on all security systems, SOPs, patrols, post orders, etiquette, and customer service as a member of the security team
Ensure Client and Company policies are followed
Support Daily Tasking and Activities
100% completion of log and report write-ups
Perform to the best of your abilities to meet KPIs outlined by the Site Lead.
Oversee the Site Security Officers, enforce disciplinary measures in accordance with Salute HR policy
100% completion of log and report write-ups
100% accurate and timely submission of timesheet documentation in Field Service
Fulfillment of 100% contractual expectations as defined with Client SOW specific to scheduled service delivery
Fulfillment of 100% revenue expectations as defined within Client SOW
Completion of 100% required Talent LMS based training courses as assigned
100% adherence to Salute Mission Critical safety standards and best practices
100% adherence to client security/privacy practices and expectations