Security Shift Supervisor- Full Time (Planet Hollywood LV)

Caesars Entertainment•Las Vegas, NV

6d•Onsite

About The Position

JOB SUMMARY: Supervisors are ordinarily assigned to supervise the various shifts, but may be assigned additional duties by the Director. ESSENTIAL JOB FUNCTIONS: Efficiently manages personnel and resources ensuring that all Policies and Procedures are followed completely. Ensures all reports and correspondence are properly completed in a timely manner throughout the Department. Answers telephones using the proper telephone etiquette and dispatches to the appropriate departments. Controls responding forces and handles emergencies using the proper method, while simultaneously using the correct safety procedures. Sets standards, trains and evaluates subordinates in a consistent and tactful manner. Performs all duties of a Security Officer as needed. Determines personnel requirements on a daily basis to accommodate property peak hours. Supervises entire Security staff assigned to shift. Holds roll call and make assignments at the beginning of shift. Continually evaluates subordinates for alertness, appearance and proper performance of duties. Checks all reports for accuracy and completeness. Reports all unsafe conditions which have been identified to the Director. Briefs the Director on all matters that should be called to the Director's attention. Briefs the Director on all incidents and any pertinent information occurring on the previous shift. Supervises and conducts on the job training for all new Officers assigned to their shift. Responds to all fire alarms and other emergencies within the property. Renders assistance to Executives and Supervisors. Schedules personnel for special events. Schedules vacations and any replacements that are needed. Verifies and approves all trespass warnings and detentions. Investigates complaints about Security from guests, Department heads, etc. Disciplines subordinates when necessary. Ensures chain of command is followed, as it relates to personnel grievances or problems. Ensures that all monetary transactions handled by Security Personnel are within State Gaming Regulations. Any and all duties and tasks delegated by the Director of Security.

Requirements

Must be 21 years of age or older.
High school graduate or equivalent is required
Minimum of 3 years supervisory experience preferred.
1-2 years Guest Safety experience or related casino experience required.
Ability to manage several tasks at once
Must possess good oral and written communication skills along with a good working knowledge of basic computer programs
Must be able to obtain and possess a Nevada Gaming Card, an Alcohol Awareness Card (AES), First Aid & CPR certifications, and have a current and valid Nevada Driver’s License.
Must be able to work any day of the week and any shift
Must present a well groomed appearance.
Must undergo eight (8) hours of ASP (baton) training
Must be able to prepare effective written reports
Must be able to get along with co-workers and work as a team
Must be able to foster teamwork and a sense of urgency in accomplishing tasks.
Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees, or cold as low as 10 degrees.
Must be able to physically restrain individuals when a condition of arrest exists.
Must be able to respond calmly in crisis and stressful situations, and be able to make rational decisions when handling guest and employee issues.
Must be able to work independently.
Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads and maneuver quickly on level surfaces, as well as, up and down stairs.
Must be able to lift and carry up to 60 pounds.
Must be able to push or pull up to 150 pounds.
Must be able to see and, also, remember the specific details of incidents and persons.
Must be able to give court testimony when necessary and write detailed reports.
The Security Officer must be able to read, write, speak and understand English.
Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.
Must pass the physical and written testing of the Western Division Security Academy (Controlled Force, Defensive Tactics, Legal Issues, Handcuffing, Tactical Communications, Use of Force, Report Writing, Searching Subjects, Emergency Response, Ethics, and Expandable Baton) within the first ninety days of employment.
Must re-certify, between years 2 and 3, through the Western Division Security Academy, and must pass all physical, mental and environmental demands as required.

Nice To Haves

Prefer individual with two years police, military police, or casino security experience
Prior experience is a position with direct guest contact is preferred.

Responsibilities

Efficiently manages personnel and resources ensuring that all Policies and Procedures are followed completely.
Ensures all reports and correspondence are properly completed in a timely manner throughout the Department.
Answers telephones using the proper telephone etiquette and dispatches to the appropriate departments.
Controls responding forces and handles emergencies using the proper method, while simultaneously using the correct safety procedures.
Sets standards, trains and evaluates subordinates in a consistent and tactful manner.
Performs all duties of a Security Officer as needed.
Determines personnel requirements on a daily basis to accommodate property peak hours.
Supervises entire Security staff assigned to shift.
Holds roll call and make assignments at the beginning of shift.
Continually evaluates subordinates for alertness, appearance and proper performance of duties.
Checks all reports for accuracy and completeness.
Reports all unsafe conditions which have been identified to the Director.
Briefs the Director on all matters that should be called to the Director's attention.
Briefs the Director on all incidents and any pertinent information occurring on the previous shift.
Supervises and conducts on the job training for all new Officers assigned to their shift.
Responds to all fire alarms and other emergencies within the property.
Renders assistance to Executives and Supervisors.
Schedules personnel for special events.
Schedules vacations and any replacements that are needed.
Verifies and approves all trespass warnings and detentions.
Investigates complaints about Security from guests, Department heads, etc.
Disciplines subordinates when necessary.
Ensures chain of command is followed, as it relates to personnel grievances or problems.
Ensures that all monetary transactions handled by Security Personnel are within State Gaming Regulations.
Any and all duties and tasks delegated by the Director of Security.