Security Shift Supervisor

DFW International Airport • Grapevine, TX

80d

About The Position

Under general supervision of the Airport Security Assistant Manager, ensures that Aircraft Operations Area (AOA) gates, terminal and roving security patrols, and other designated locations are always properly staffed with the correct number of security officers required per shift. Ensures that all security employees are properly trained and that employees adhere to posted procedures.

Requirements

• Completion of high school curriculum or equivalent.
• Four (4) years of security services or comparable experience.
• Ability to pass mandatory Transportation Security Administration (TSA) required security training.
• Must pass a criminal history background investigation.
• Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge within thirty (30) days from date of employment.
• Possession of a valid Class C driver’s license.

Nice To Haves

• General college coursework.
• One (1) year of experience in a lead or supervisory position.
• Experience as a Security Officer with DFW Airport Department of Public Safety.

Responsibilities

• Supervises security personnel at multiple locations.
• Schedules employees for each shift to ensure that all field operations are properly manned.
• Approves work schedule changes/exchanges and ensures changes/exchanges are kept to a minimum.
• Trains all shift employees in accordance with the established standard operating procedures.
• Ensures compliance with Board and Department policies, state and federal regulations and the DFW Airport Security Plan (ASP).
• Ensures security employees maintain daily logs of events and that logs are correct, complete and legible.
• Enters activity data into system.
• Selects, trains, counsels, disciplines and evaluates performance of staff.
• Monitors employees’ daily time and attendance on shift.
• Maintains attendance records and reviews and approves timesheets.
• Reviews reports and informs management of security violations and incidents.
• Reviews, investigates and resolves customer complaints/issues in the field and over the telephone.
• Performs daily checks of field operations during shift.
• Communicates daily with various Airport departments to resolve maintenance issues, customer complaints, incident reports, etc.
• Exercises command responsibility and accountability for the operations.
• Completes and maintains accurate records and prepares reports.
• Coordinates all maintenance requests to ensure proper security of the AOA and the welfare of ASD personnel.
• Completes any other assignments as directed by the Assistant Manager and Manager of the division.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees