Security Shift Manager - Grave Shift

Caesars Entertainment•Baltimore, MD

62d•$75,000

About The Position

Reporting to the Director of Security, the Security Manager manages security activities and personnel assigned to a shift. SHIFT DETAILS: (Grave)

Requirements

High school graduate or equivalent
5 years of law enforcement experience and/or casino security experience
3 years supervisory experience
Must possess the ability to interact in a professional manner with the general public
Must possess investigation skills
Must possess excellent written and verbal communication skills
Must possess excellent customer and employee relations skills
Must be able to instill a commitment to teamwork in shift personnel
Must possess strong leadership, supervisory, and interpersonal skills
Must be able to respond calmly and make rational decisions in response to critical incidents and employee conflicts
Must be able to work varied shifts, weekends, and holidays as needed
Must possess the ability to speak distinctly and persuasively
Must present a well groomed appearance
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies
Must possess the ability to effectively work with all Horseshoe Casino Baltimore departments as required
Must be able to sit, stand or walk for long periods of time
Must be able to respond calmly and make rational decisions, when handling employee conflicts
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel
Responds to visual and aural cues
Must have the manual dexterity to operate a computer and other necessary office equipment
Must be able to tolerate areas containing dust, loud noises and bright lights
Must be able to work varied shifts, weekends and holidays as needed

Responsibilities

The Manager supervises Security Supervisors.
The Security Manager insures compliance with all casino policies.
The Security Manager provides leadership and direction in order to create a safe environment for all of Horseshoe’s guests
Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication
Acts as a role model and coaches while developing employees using a consistent, approachable demeanor, and clearly articulating expectations
Endorses the business objectives, ethics, and values of Caesar's Entertainment
Ensures that each team member clearly understands and is held accountable for their respective performance expectations
Directs all activities on the assigned shift
Monitors activity regarding Maryland Lottery and Gaming Control Agency commission regulations and company policies to ensure effective performance
Handles compliance matters related to the Security Department. Supervises, trains, and coordinates staff to ensure compliance with all policies, and MLGCA regulations and court appearances
Monitors incident reports, ensuring accuracy and completeness, and initiates investigation processes
Monitors the exclusion list and ensures effective enforcement where appropriate
Is accountable for service goals and objectives as well as customer complaints and claims
Determines manpower requirements within shift hours and schedules personnel to provide maximum security coverage with minimal costs
Administers or supervises the administering of training programs for assigned personnel that will ensure the effective security of gaming and money handling
Counsels, guides, and instructs personnel on the proper performance of their duties
Cooperates with federal, state and local law enforcement agencies
Is responsible for the safety and well being of guests and employees
Investigates or supervises the investigation of various incidents involving crime, employee misconduct, and issues that concern the welfare of the casino and the surrounding facilities and neighborhood
Is responsible for reviewing and approving all documents as needed
Instructs, trains, and monitors officers in numerous daily duties including customer and employee relations, report writing, procedures in handling company funds, and critical incident management