About the position
The position involves providing comprehensive supervision of Team Members and security operations on the assigned shift at Nisqually Red Wind Casino. The role includes monitoring and addressing guest compliance with casino regulations, policies, and procedures, as well as collaborating with other departments to resolve incidents. The mission of the casino is to enhance the economic viability and quality of life for the Nisqually Indian Tribe, Team Members, and neighboring communities, while the vision focuses on creating incredible experiences. The core values include Integrity, Communication, Diversity, Accountability, Respect, and Teamwork.
Responsibilities
- Manage Security Department operations on the assigned shift, ensuring safety, asset protection, and policy compliance.
- Supervise and develop Security Team Members while addressing guest incidents.
- Collaborate with other department leadership to provide support for escalated guest incidents.
- Coordinate with Security Management and the Nisqually Tribal Gaming Agency to address alleged criminal or regulatory matters.
- Assist in implementing security policies and procedures to maintain a safe environment for guests and Team Members.
- Account for lost and found property in accordance with established department procedures.
- Communicate essential information to Dispatchers and Emergency Personnel while maintaining professional composure.
- Conduct needs analysis to determine training needs for all direct report positions.
- Cooperate with the regulatory agency in the investigation of criminal/civil violations and incidents.
- Respond to incidents involving violations of casino policies, procedures, rules, and regulations.
- Follow established key control procedures without compromising the security of the casino.
- Greet and monitor the activity of all guests while providing superior guest service.
- Identify and report suspicious activity.
- Identify, assess and assist sick or injured guests and Team Members.
- Maintain a working knowledge of departmental Guest Service Standards.
- Observe and report security incidents, then complete detailed incident and procedural violation reports.
- Participate and qualify in various instructor level training programs.
- Patrol casino, safeguard property assets, and oversee shift compliance with procedures.
- Recommend hiring and discipline within the department to the Security Manager.
- Responsible for adherence to safety requirements and Federal OSHA regulations.
- Responsible for multiple projects and tasks assigned by the Security Manager.
- Responsible for Security shift schedules, performance evaluations, reports, time records, documents and equipment.
Requirements
- High school diploma or GED certificate.
- 4 years of experience and/or training in first responder, law enforcement, or security.
- 3 years of security experience in the gaming industry at a similarly sized property.
- 3 years of supervisory experience.
- Must have a valid driver’s license and provide a driver’s abstract that must not contain any disqualifying events.
- Knowledge of security and surveillance systems and safety procedures.
- Ability to obtain First Aid/CPR/AED student and instructor certifications.
- Ability to obtain conflict resolution, defensive tactics, and handcuffing student and instructor certifications.
- Basic math skills.
- Advanced report writing skills.
- Intermediate computer skills.
- Pass NRWC pre-employment testing.
- Ability to work any shift including weekends and holidays.
- Ability to obtain a Class III Gaming License.
Nice-to-haves
- Casino supervisory experience.
- Bi-lingual.
- Knowledge of Tribal-State compact, Nisqually Tribal Internal Controls, and NRWC internal controls.
- Table games protection knowledge.
- Experience with medium to high security locks and keys.
Benefits
- FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
- FREE Short-Term Disability, Life and Accident Insurance
- FREE Meal during shift
- FREE gaming license renewals
- Paid Time Off
- Floating holidays
- 401(K) Retirement Program (match up to 4%)
- Tuition Reimbursement
- Health & Wellbeing Reimbursements
- Team Member Assistance Program (EAP)
- Team Member Awards and Incentives
- Flex spending and Dependent care spending
- Career advancement opportunities
- Periodic Team Member contests and giveaways
- Team Member dining and gift shop discounts
