Security Shift Manager - MGM Springfield

MGM Resorts International • Springfield, MA

384d

About The Position

The Security Shift Manager at MGM Springfield is responsible for overseeing the security operations of the property, ensuring the safety of both employees and guests. This role involves managing the security team during daily operations, special events, and critical incidents, while also promoting compliance with policies and laws. The manager will focus on building effective teams, executing strategic goals, and maintaining high levels of guest service and satisfaction.

Requirements

• Ability to lead and mentor a team.
• Strong comprehension skills for understanding information and security best practices.
• Effective communication skills in English, both written and oral.
• Ability to manage crises and work under pressure.
• Ability to perceive emergency and distress signals.
• Interpersonal skills to work effectively in a team environment.
• Excellent planning, time management, decision making, presentation, and organization skills.
• Working knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Ability to build trust and commitment by modeling service excellence.
• Demonstrate business acumen by clarifying priorities and holding others accountable.
• Champion innovation, change, and diversity in the workplace.
• Ability to learn and demonstrate proficiency in the safe handling of defensive pepper spray.

Responsibilities

• Manage security and support staff team members during day-to-day operations and activations.
• Create schedules, work assignments, and station coverage for security personnel.
• Handle payroll, PTO, training, and evaluation of security officers.
• Administer progressive discipline as necessary.
• Build and develop effective teams through hiring, training, mentoring, and performance reviews.
• Promote compliance with MGMRI policies and federal, state, and local laws.
• Communicate policy and procedure changes to security operation teams.
• Execute department strategic goals and operational tactics for safety service.
• Address guest questions and concerns according to Guest Service standard policies.
• Act as the Incident Commander during critical incidents, establishing emergency response objectives and strategies.
• Perform other job-related duties as requested.

Benefits

• Wellness incentive programs for physical and mental health.
• Discounts on hotel, food and beverage, retail, and entertainment.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development programs and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Education Level: No Education Listed