Security Services Representative

MOPOP-posted 5 months ago

$22 - $22/Yr

Full-time • Entry Level

Onsite • Seattle, WA

101-250 employees

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The Security Services Representative supports MOPOP’s daily security operations. Security Services Representatives perform security operations of a multi-site security program for the museum to insure adequate, effective coverage of security needs during their scheduled shifts. They act as liaison to both internal and external contacts, including museum guests, employees, event attendees, business vendors, contracted staff, local police, fire, and other public safety-related entities. Security Services Representatives promote a positive guest experience while applying museum policies, ensuring that the guests’ first and last impression of MOPOP is memorable, reflecting museum core values. Work Schedule: 40 hours per week, 5 days a week, including weekends. MOPOP is currently hiring for both day and swing shift.

Perform shift security operations for museum facilities.
Monitor security systems and building controls, dispatch information to appropriate personnel.
Monitor security surveillance systems, building automation systems and/or security and fire alarm controls.
Perform rounds, secure areas, and provide directional information to guests.
Provide event security services for rentals, internal, and external special events.
Write incident, accident, and unusual occurrence reports.
Make security observations and recommendations to security leadership team members.
Interact with other museum departments in the routine course of security activities.
Greet, escort, assist guests’ needs to provide high quality guest services as trained.
Support our internal culture which inspires and empowers our staff to live our mission to its highest standards.
Contribute to a consistent customer service standard across all departments.
Work to ensure customer service is ingrained at the core of the team and is reflected outward to our guests and other staff.

Ability to work a flexible schedule that includes weekends and possibly nights.
Able to assume high levels of responsibility and maintain confidentiality.
Ability to handle stress and stay focused, even-tempered, and congenial.
Excellent communication skills required to ensure exceptional service for both the public & internal guests.
Ability to work effectively in a collaborative and diverse team environment.
Strong organizational skills and ability to manage a continuous workflow in a high volume, high expectation environment.

A minimum of one year of security experience in a public interactive setting, including experience in facility, crowd management and event security or a minimum of two years of strong customer service experience preferred.
High school diploma or equivalent preferred.
Strong interest in the popular culture topics presented at Museum of Pop Culture (MOPOP), including but not limited to music, film, television, and digital media.
Genetec experience a plus.

Medical/Vision insurance
Dental insurance
Life/AD&D/LTD insurance
3.08 hours of accrued Vacation per bi-weekly pay period
Seattle Sick/Safe
2-7 Floating Holidays dependent on hire date
8 Company Holidays paid throughout the year
EAP
401k plan with vested match schedule once eligible
Subsidized transportation benefits for Orca Pass or parking

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