Smbc-posted 4 months ago
$142,000 - $196,000/Yr
Full-time • Executive
Remote • Charlotte, NC

The Security Service Delivery Manager is responsible for overseeing and leading the delivery of services as part of the Shared Service Delivery Program ensuring that these services meet the required business regulatory compliance and control outcomes. This role practices a collaborative approach where multiple stakeholders and/or departments work together to deliver services. This role is expected to maximize the delivery of cyber capability specialty from teams to support our complex organization while promoting a holistic view of cyber solutions and approach breaking the barriers of siloed ways of doing things through transparency.

  • Delivery Management: Holistic view approach in forming a strategy plan in the delivery of capability services through stakeholder engagements.
  • Manage, lead, coordinate, and support strategic cyber programs aimed at delivering cyber capabilities across the organization.
  • Ensure delivered services meet agreed-upon standards and expectations.
  • Identify gaps and mitigate risks associated with shared service delivery.
  • Proactive stakeholder engagement within the organization IT companies service teams and planning at early stage to share and understand new strategic initiatives and common needs.
  • Coordination with various departments and teams to ensure efficient service delivery.
  • Interact with key stakeholders to understand needs and anticipate ways in which cyber security solutions can enhance/meet business needs.
  • Strong understanding of security principles, practices, technologies, and capabilities.
  • Proficiency in ITIL processes and service management frameworks.
  • Strong project management skills including planning, execution, and monitoring.
  • Excellent verbal and written communication skills to interact with various stakeholders and customers.
  • Ability to engage with customers and ensure their needs are met acting as a customer advocate.
  • Proactive approach to identifying and resolving issues with a focus on continuous improvement.
  • Ability to work collaboratively with different departments and stakeholders to achieve common goals.
  • BA/BS in Information Technology or a related field.
  • Proven experience in managing shared services or similar roles.
  • Technical proficiency in relevant technologies.
  • Competitive portfolio of benefits including cash compensation and potential annual discretionary incentive award.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service