Security Service Technician

Allied Universal • Forest City, NC

2d

About The Position

Allied Universal Technology Services® is hiring a Service Technician to drive our mission of being the world's most trusted service provider. The technician will perform service, maintenance, repair, and diagnostics on access control systems and IP-based video equipment, including electrified/non-electrified locks, card readers, IP/analog cameras, intercoms, video recorders, and wired/wireless systems.

Requirements

• High school diploma or equivalent
• Minimum of two (2) years of field experience in the electronic security industry
• Ability to work with a variety of hand and power tools
• Possession of state specific licensing or ability to obtain and hold license once hired
• Strong computer skills with the ability to quickly navigate and oversee the use of multiple systems and applications
• Excellent interpersonal and communication (both oral and written) skills to document and report important information with all levels of the organization Ensure the completion of tasks and projects, both independently and as part of a team, to meet deadlines and contribute to the overall success of the organization
• Available for scheduled “on-call” duties to respond to emergency service tickets/requests
• Strong troubleshooting skills, mechanical and electronics aptitude
• Capable of lifting with assistance up to 50lbs and work on various ladder heights

Nice To Haves

• Highly skilled in the electronic security industry
• Experience with any of the following: Software House, CCURE, Lenel, AMAG, S2, Brivo, Milestone, Exacqvision, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI

Responsibilities

• Travel to commercial client sites to service, identify, repair, troubleshoot, and detect access control equipment and IP-based video security systems. Including but not limited to:
• Electrified/non-electrified locks, card readers, ancillary door devices
• IP/analog cameras, head-end video recording devices
• Wired/wireless systems and intercom systems
• Troubleshoot and resolve installation issues efficiently and effectively to ensure company compliance, standards and building codes, as well as company safety policies and procedures
• Execute, document and track service-related issues through ServiceNow in accordance with Federal, State and local regulations
• Interpret electrical schematics, CAD drawings and related documents for use in low-voltage applications
• Provide phone and on-line remote diagnostic support with a high level of customer service to both internal and external clients
• Collaborate and perform tasks with other internal teams and clients as required

Benefits

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees