Security Service Technician (un)
About The Position
Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Join the Johnson Controls family and thrive in a culture that values your voice and ideas. Your next incredible opportunity is just a few clicks away! A Johnson Controls Service Technician is a troubleshooter and service expert. You will alleviate concerns the customer may have regarding a security system. You will advise customers and the customer care center of the status of systems and processes inspections. You will repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems and other security equipment. This Technician will be set up with all of the tools and equipment needed to work independently from a remote location. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service. As a Commercial Service Technician you will locate and alleviate trouble with damaged equipment or wiring; read just equipment, repair or replace inoperative equipment and test for operation; prepare trouble order forms to report temporary repairs. You will also coordinate inspections and/or installations with police, fire departments, or other appropriate agencies. Service Technicians will be responsible for the service and repair Commercial security/Fire Alarm/CCTV/Card Access systems. Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities. Provide quotes to support recommendations and solutions.
Requirements
- High School Diploma or equivalent.
- Minimum 3-4 years' experience installing and inspecting/repairing Tyco Integrated Security or comparable product line.
- Experience with Card Access/CCTV/IP cameras
- Excellent communication skills.
- Electrical/Electronic background.
- Valid driver's license.
Nice To Haves
- Fire alarm experience preferred.
- Some college preferred.
- NICET II or greater preferred.
Responsibilities
- Alleviate concerns the customer may have regarding a security system.
- Advise customers and the customer care center of the status of systems and processes inspections.
- Repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems and other security equipment.
- Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items.
- Provide solutions and outcomes at the time of service.
- Locate and alleviate trouble with damaged equipment or wiring; read just equipment, repair or replace inoperative equipment and test for operation; prepare trouble order forms to report temporary repairs.
- Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
- Service and repair Commercial security/Fire Alarm/CCTV/Card Access systems.
- Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
- Provide quotes to support recommendations and solutions.
Benefits
- Competitive pay
- Paid vacation/holidays/sick timeâ¯10 days of vacation first year!
- Comprehensive benefits package including 401K, medical, dental, and vision care Available day one!
- Extensive product and on-the-job/cross-training opportunities With outstanding internal resources!
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Company vehicle, tools, and equipment provided to complete all jobs.
- JCI Employee discount programs (The Loop by Perk Spot)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Publishing Industries
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
