Security Service Technician

Brady Services•Morrisville, NC

23d

About The Position

Brady Integrated Security has brought together some of the best minds in the commercial security industry - and we're looking for more. What's it like to work here? Each day brings fresh challenges that call for both knowledge and imagination. You're surrounded by people who enjoy working as a team to solve problems. At the end of the day, you know you've helped people stay comfortable and productive. You've helped companies head off issues and operate more efficiently. Plus it's a good feeling knowing your talents are appreciated and rewarded. SUMMARY: The Security Service Technician will service & configure Access Control Systems, Analog & IP CCTV Systems, DVR’s & NVR’s, Burglar Alarms, Intercom systems and Telephone Entry Systems, and associated diagnose and repair of equipment and configurations.

Requirements

High school degree or equivalency is required
5 years of maintenance/ installation & Service experience is required.
Familiarity in the following: CCTV: Exacq , Milestone, Video Insight, Avigilon, etc. Access Control: Open Options, Software House, Amag, etc.
Microsoft Office
Driver’s License
proof of insurance
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations
Ability to pass drug screening
Ability to prove US employment eligibility

Nice To Haves

Electronic Trade School is preferred

Responsibilities

Interface with customer personnel developing relationships and demonstrating systems; providing training as needed.
Use technical manuals and interface with manufacturer’s technical support to troubleshoot problems
Examine systems to locate problems such as loose connections or broken insulation.
Test backup batteries, keypad programming, sirens, and all security features in order to ensure proper functioning, and to diagnose malfunctions.
Service, maintain, or repair security systems, alarm devices, and related equipment, following blueprints of electrical layouts and building plans.
Feed cables through access holes, roof spaces, and cavity walls to reach fixture outlets; then position and terminate cables, wires and strapping.
Inspect sites and study work orders, building plans, and installation manuals in order to determine materials requirements for service procedures.
Adjust sensitivity of units based on room structures and manufacturers' recommendations, using programming keypads.
Test and repair circuits and sensors, following wiring and system specifications.
Drill holes for wiring in wall studs, joists, ceilings, and floors.
Demonstrate systems for customers, and explain details such as the causes and consequences of false alarms.
Other duties as assigned
Ability to work overtime/weekends as needed
Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
Continually look for ways to improve our processes and ability to serve our customers effectively
Improve personal performance on a continual basis
Provide responsive, professional and diplomatic customer service
Answer customer calls and correspondence quickly and pleasantly
Communicate with customers in a friendly, professional, and patient manner
Perform all duties with the goal of building and maintaining long-term customer relationships
Immediately address any customer’s concern and requests the involvement of other Company personnel as required
Follow all company safety programs and report any non-compliance to your Supervisor
Notify Supervisor or Safety Manager of any unsafe conditions