Security Service Technician 2 St. Cloud, MN

Convergint Technologies LLC Convergint Technologies • Saint Cloud, MN

178d • Remote

About The Position

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. As a Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers. Candidate can also be based in Grand Rapids, Brainerd, Park Rapids, Bemidji (Minnesota).

Requirements

• Exceptional customer focus and ability to work under pressure.
• Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and look for solutions.
• Must be a self-starter and work well with direct supervision.
• Solid mechanical and electrical aptitude.
• A valid driver's license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis.

Nice To Haves

• Relevant field service experience.
• CCTV experience: Milestone / Genetec.
• Access Control experience: AMAG / Lenel / Genetec / Software House / CCURE / S2.
• Intrusion experience: DMP / Bosch.

Responsibilities

• Acts as 'our customer's best service provider' at all times thereby ensuring Convergint is the customer's first choice for service.
• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
• Diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identifies and resolves problems for many types of service calls including emergency and after-hours calls.
• Completes accurate and detailed service reports for customer and Convergint in a timely manner.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation.
• Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
• Communicates with and work with the other team members consistently to improve overall operations.
• Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
• Work closely with other specialists to cross-train on servicing existing customers.
• Performs other duties and responsibilities as requested or required.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED