Security Service Manager - Dedicated Client Portfolio

Allied Universal Security • Chicago, IL

74d • $57,000

About The Position

Join the World's Leading Global Security Company! Allied Universal is currently seeking a Service Manager. This person will be responsible for the day to day operational management of an assigned client portfolio within the branch operation. If you desire to work in a progressive, fast paced environment where your contributions will lead to personal and professional growth, then look no further!! You will have both the support and the autonomy needed to perform at your highest level in order to succeed. We seek leaders that inspire the best from their employees and have the ability and desire to mentor, train, and help their staff grow! To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

Requirements

• Bachelors Degree in Sales, Marketing or Business preferred with a minimum of five years related experience with progressive managerial responsibilities.
• Prior experience in the security industry, highly desired.
• Possess a valid Driver's License with at least one year of driving experience, a clean driving record.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Ability to write effective and concise reports in neat, legible handwriting is required.
• Outstanding verbal and written communication skills required.

Nice To Haves

• 2-5 years of experience in security services, preferably in a supervisory or management role.
• Experience working in or around commercial real estate (such as office buildings, retail centers, or similar environments) is highly desirable.
• Strong leadership, communication, and organizational skills.
• Ability to manage security operations and client expectations effectively.

Responsibilities

• Primary client contact person for assigned portfolio of accounts. Responsibility for regular face to face client interaction and proactive resolution of any operational issues at assigned client base.
• Utilizing branch and corporate resources, define, address and resolve all client issues including personnel/staffing concerns or requests, service issues or requests, execution of company programs, officer performance issues, or other service related items.
• Ensure all post requirements are current and complete at assigned portfolio, including current post orders, BSIS training compliance, staff training, vehicle policy compliance, uniform and appearance standards being met, and other staff and client relations policies being administered according to company standards.
• Ensure staff at assigned portfolio accounts meets all client and company standards, and that policies regarding coaching and discipline are followed consistently.
• Assists in coaching, developing and training branch staff to meet branch needs.
• Works closely with Sales team assigned to region. May participate in sales presentations to potential clients, go on sales calls, and participate in sales events.
• Directly responsible, with BM or RVP oversight, for new account start ups and transitions.
• Ensure oversight and regular use of financial reports to manage key branch measurements, such as overtime and scheduling efficiency for assigned client portfolio.
• Attend and actively participate in management meetings within region and at corporate.
• Others duties as assigned by Branch Manager, Regional Vice President or corporate staff.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees