SECURITY SERGEANT

Chukchansi Gold Resort & Casino • Coarsegold, CA

4d • Onsite

About The Position

SUMMARY: Responsible for supervising Security Officers, EMTs, and Corporals on assigned shift and for properly executing security duties to provide for the safety of guests and Team Members and protect the assets of the company and facility. Responsible for maintaining close, continuous surveillance of all assigned non-gaming areas of the entire property. Provides and coordinates emergency medical response, including CPR, AED, and First Aid, when EMT staff are unavailable, already engaged, or when directed by management. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned: • Interacts effectively with the public and Team Members, delivering excellent customer service at all time. • Supervises Security Officers, EMTs, and Corporals on assigned shift. Provides leadership, direction, and coaching to ensure operational coverage, policy compliance, and readiness to perform security and medical response duties. • Ensures proper execution of assigned duties and adherence to rules, regulations, policies, and orders. • Provides protection for the casino and all Team Members, guests, and company assets. • Guards all transfers of monies and chips on the casino floor as well as the physical transportation of hopper fills, chip fills, and credits. • Maintains effective communications with the Director of Security of all changes in status or emergencies affecting the Security Department or casino property. • Provides immediate assistance during medicals until EMTs or outside responders arrive, including administering CPR, AED, and First Aid when necessary. • Responds to disturbances or conflicts, enforcing entry restrictions (e.g., minors, intoxicated guests) and applying de-escalation techniques. • May perform dispatch duties, operate radios, and manage key control when assigned. • Interacts with local law enforcement agencies as required. • Maintains a working knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as company internal controls, policies, and procedures. • Assists in ongoing training programs for the Security Department Team Members. • Completes and reviews incident reports, ensuring accuracy and thoroughness, and escalates issues to supervisory staff as required. • Maintains and augments personal skills through review, study, and training. • Assists in operating the timekeeping system. • Assists valet and shuttle drivers as needed. • Monitors traffic control and parking areas. • Monitors all areas of the property at all times, identifying potential security, medical, and/or safety risks and reporting or responding appropriately for resolution. • Protects company assets and integrity through consistent, thorough monitoring of property activities. Utilizes necessary equipment to identify, record, document and report illegal, suspicious or unusual activities. • Coordinates with the Security Shift Supervisor when incidents require further investigation or attention. • Ensures accuracy and thoroughness of departmental records and reports, including security and medical incident documentation. • Maintains confidentiality of all investigations and sensitive information. • Demonstrates professional conduct at all times, including in public and online forums, consistent with company policies. • Maintains consistent, regular attendance record. • Ushers as needed for events. • Performs any reasonable requests made by management. • Maintains professional personal hygiene and adheres to company grooming and uniform standards. Must report to work clean, well groomed, and in proper uniform to uphold a professional image and ensure a positive guest experience.

Requirements

• High School diploma or GED required.
• Minimum of two (2) years of experience as a Security Officer in gaming is preferred.
• Must be flexible in hours, day and shift.
• Must possess and maintain current certification in CPR, AED, and First Aid (training provided post-probationary period).

Nice To Haves

• Minimum of one (1) year experience as a Security Corporal at Chukchansi Gold Resort and Casino or equivalent experience is preferred.
• Knowledge of and experience with closed circuit television equipment preferred.
• Excellent communication skills required.

Responsibilities

• Interacts effectively with the public and Team Members, delivering excellent customer service at all time.
• Supervises Security Officers, EMTs, and Corporals on assigned shift.
• Provides leadership, direction, and coaching to ensure operational coverage, policy compliance, and readiness to perform security and medical response duties.
• Ensures proper execution of assigned duties and adherence to rules, regulations, policies, and orders.
• Provides protection for the casino and all Team Members, guests, and company assets.
• Guards all transfers of monies and chips on the casino floor as well as the physical transportation of hopper fills, chip fills, and credits.
• Maintains effective communications with the Director of Security of all changes in status or emergencies affecting the Security Department or casino property.
• Provides immediate assistance during medicals until EMTs or outside responders arrive, including administering CPR, AED, and First Aid when necessary.
• Responds to disturbances or conflicts, enforcing entry restrictions (e.g., minors, intoxicated guests) and applying de-escalation techniques.
• May perform dispatch duties, operate radios, and manage key control when assigned.
• Interacts with local law enforcement agencies as required.
• Maintains a working knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as company internal controls, policies, and procedures.
• Assists in ongoing training programs for the Security Department Team Members.
• Completes and reviews incident reports, ensuring accuracy and thoroughness, and escalates issues to supervisory staff as required.
• Maintains and augments personal skills through review, study, and training.
• Assists in operating the timekeeping system.
• Assists valet and shuttle drivers as needed.
• Monitors traffic control and parking areas.
• Monitors all areas of the property at all times, identifying potential security, medical, and/or safety risks and reporting or responding appropriately for resolution.
• Protects company assets and integrity through consistent, thorough monitoring of property activities. Utilizes necessary equipment to identify, record, document and report illegal, suspicious or unusual activities.
• Coordinates with the Security Shift Supervisor when incidents require further investigation or attention.
• Ensures accuracy and thoroughness of departmental records and reports, including security and medical incident documentation.
• Maintains confidentiality of all investigations and sensitive information.
• Demonstrates professional conduct at all times, including in public and online forums, consistent with company policies.
• Maintains consistent, regular attendance record.
• Ushers as needed for events.
• Performs any reasonable requests made by management.
• Maintains professional personal hygiene and adheres to company grooming and uniform standards. Must report to work clean, well groomed, and in proper uniform to uphold a professional image and ensure a positive guest experience.

Benefits

• $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more
• free and discounted meals in the Team Dining Room
• paid time off
• holidays gifts and raffles
• discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees