Security Senior Service Technician
About The Position
The Senior Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP-based video systems, including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems. As a Security Senior Service Technician, this person is expected to be a highly proactive and skilled individual and, at all times, maintain performance consistent with Allied Universal Technology Services' core values.
Requirements
- High School Degree, Vocational School or equivalent required
- 5+ years of field experience
- Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
- Possession of state-specific licensing (i.e. Class D or Alarm Installer, etc.) or ability to hold license once hired
- Understanding of Windows operating systems and overall IT network topology
- Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values
- Ability to meet deadlines and work in a fast-based environment with minimum direction
- Good communication skills for effective interaction with internal & external customers
- Available for scheduled "on-call" duties to respond to emergency service calls
- Strong troubleshooting skills, mechanical and electronic aptitude
- Capable of lifting up to 50lbs and work on ladder heights of up to 16'
- Be able to work independently or as a member of a team
- Good verbal and written communication skills
Nice To Haves
- Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
Responsibilities
- Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems. including, but not limited to: (Electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems)
- Troubleshoot system installations in a such a manner as to identify issues and apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code
- Apply all necessary documentation for tracking of service-related issues
- Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices
- Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low-voltage applications
- Establish and maintain effective working relationships with both internal and external customers
- Provide phone and on-line remote diagnostic support
- Drive to commercial client sites, with a company-issued vehicle to perform service
- Perform other duties as assigned by leadership
Benefits
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
