Security - Security Agent

Human Resources • Koloa, HI

74d • $22

About The Position

As a member of the team at Koa Kea Hotel & Resort, you will maintain warm, hospitable guest relations in all guest contact and respond to individual guest needs as they occur. You will patrol all areas of the hotel and its common areas, being aware of any potential emergency situations. Your responsibilities will include warning or ejecting individuals who create disturbances on the property, supervising all operational procedures for activities such as fire prevention, traffic control, and responding to any guest or associate accidents. You will also be responsible for resolving guest requests, complaints, or questions in a courteous and timely manner, completing projects and assignments professionally, and maintaining equipment used in your work. The role requires you to protect guest safety and well-being, adjust to high-pressure conditions, and conduct yourself professionally at all times.

Requirements

• Knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Knowledge of all hotel departments and functions.
• Good mathematical and basic computer skills.
• Ability to accurately use various Microsoft Office and PMS software.
• Ability to actively listen to others.
• Ability to learn quickly and work in a fast-paced position with constant guest interaction.
• Ability to multi-task.
• Ability to lift, push and pull a minimum of 20 pounds.
• Ability to perform physical activities that require considerable use of arms and legs.
• Ability to be a team player.

Nice To Haves

• Knowledge of all hotel departments and events.
• Good mathematical and computer skills.
• High school education and relevant training and experience required; additional education preferred.
• CPR and first aid training preferred.
• Additional language ability preferred.

Responsibilities

• Maintain warm, hospitable guest relations in all guest contact.
• Respond to individual guest needs as they occur.
• Patrol all areas of the hotel and its common areas being aware of any potential emergency situation.
• Warn or eject those persons that create disturbances on the property.
• Transmit and receive messages using all communication avenues.
• Supervise all operational procedures for activities such as fire prevention, fire fighting, traffic control, power outages, or any other emergency situations.
• Respond to any guest or associate accident and document all details of the event.
• Contact the proper authorities and coordinate their actions while at the hotel.
• Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner.
• Thoroughly complete projects and assignments professionally with care.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being.
• Adjust to high pressure conditions and be open to change.
• Assume responsibility for personal growth and development.
• Conduct oneself professionally at all times; set standards for all.
• Express ideas and convey information clearly, effectively, and professionally.
• Work to resolve disagreements and be respectful of peers and co-workers.
• Scrupulously follow all Ko’a Kea Hotel & Resort policies and procedures.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Pharmacy Insurance
• 401K
• Referral Bonus
• Paid Time Off
• Birthday Holiday (Full-Time or Part Time Only)
• Gone Fishing Holiday (Full-Time Only)
• Opportunities for advancement

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees