Security - Security Agent

Human Resources • Koloa, HI

74d • $22

About The Position

Pacific Hospitality Group is seeking a dedicated individual to maintain warm, hospitable guest relations and ensure the safety and well-being of all guests at our hotel. The successful candidate will patrol all areas of the hotel, respond to guest needs, and manage any disturbances. This role involves supervising operational procedures for emergencies, documenting incidents, and coordinating with authorities when necessary. The candidate will also be responsible for resolving guest requests and complaints in a courteous manner, completing assignments professionally, and maintaining equipment used in work. The position requires a commitment to personal growth and adherence to hotel policies and procedures.

Requirements

• Knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Knowledge of all hotel departments and functions.
• Good mathematical and basic computer skills.
• Ability to accurately use various Microsoft Office and PMS software.
• Ability to actively listen to others.
• Ability to learn quickly and work in a fast-paced position with constant guest interaction.
• Ability to multi-task.
• Ability to lift, push and pull a minimum of 20 pounds.
• Ability to perform physical activities that require considerable use of arms and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, standing and handling materials.
• Ability to be a team player.

Nice To Haves

• Must have knowledge of all hotel departments and events.
• Must have good mathematical and computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• Knowledge of local area required.
• CPR and first aid training preferred.
• Additional language ability preferred.

Responsibilities

• Maintain warm, hospitable guest relations in all guest contact.
• Respond to individual guest needs as they occur.
• Patrol all areas of the hotel and its common areas being aware of any potential emergency situation.
• Warn or eject those persons that create disturbances on the property.
• Transmit and receive messages using all communication avenues.
• Supervise all operational procedures for activities such as fire prevention, fire fighting, traffic control, power outages, or any other emergency situations.
• Respond to any guest or associate accident and document all the details of the event.
• Contact the proper authorities (police, fire department, or emergency response units) and coordinate their actions while at the hotel along with the Assistant Managers.
• Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner.
• Thoroughly complete projects and assignments professionally with care.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being.
• Adjust to high pressure conditions and be open to change.
• Assume responsibility for personal growth and development.
• Conduct oneself (act and dress) professionally at all times; set standards for all.
• Express ideas and convey information clearly, effectively, and professionally.
• Work to resolve disagreements and be respectful of peers and co-workers.
• Scrupulously follow all Ko’a Kea Hotel & Resort policies and procedures.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Pharmacy Insurance
• 401K
• Referral Bonus
• Paid Time Off
• Birthday Holiday (Full-Time or Part Time Only)
• Gone Fishing Holiday (Full-Time Only)
• Opportunities for advancement

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees