Security Scheduling Clerk

Allied Universal•San Jose, CA

20h•$30 - $30

About The Position

Advance your security career with a team that upholds professionalism, dependability, and integrity while securing one of the world’s top technology campuses. Allied Universal is seeking to hire a Security Scheduling Clerk to work at a Tech site in Cupertino, Ca! Allied Universal Services is currently searching for a Security Scheduling Clerk. The Security Scheduling Clerk will be working in a corporate environment for Allied Universal Services. Our officers allow us to accomplish our company’s core purpose which is “to serve, secure and care for the people and businesses in our communities”. The Security Clerk will plan and coordinate all aspects of internal schedules to provide the best service to the client. They coordinate with the Events team for all campus events, and with the Security Officer Request team for all posts that need to be staffed. The ideal candidate must have great interpersonal and communication skills with the ability to work in a fast paced and dynamic work environment and enjoy solving complex issues with optimism.

Requirements

High school diploma or equivalent
Must complete and maintain state Guard Certification as prescribed by presiding state law, as well as all client requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted
Passion for customer service and ownership of the customer experience
Quick learner who possesses effective time management: the ability to multitask, prioritize, demonstrate excellent organizational skills and attention to detail is a must
Effective oral and written communication is a must
Able to work in a fast-paced help desk environment
Aptitude for acquiring skills in technical troubleshooting and eagerness to learn and take on new challenges
Must be flexible on schedule, including availability for weekends and holidays
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
Experience working with Microsoft Excel and Google Suite
Excellent Communication skills, both verbal and written
Previous experience with ticketing systems and/or project management system
Understanding of or previous experience in a technology driven environment
Proactive attitude and dependable
Excellent customer service skills
Ability to work both within a team and independently
Ability to multitask and prioritize workload
Ability to use good judgment, as well as problem-solving and decision making skills
Ability to maintain confidentiality and professional decorum
Must have 2 + years of customer service, scheduling experience, access/badging experience and strong computer skills
Must have a valid CA Guard Card

Nice To Haves

Experience in troubleshooting badge and access management issues, and Knowledge of security device programing and functionality is a PLUS
Preferred experience in VidSys, Lenel, Excel, Filemaker, Intaglio, or equivalent technical skill
Knowledge of Mac computers preferred
Security Supervisory experience preferred

Responsibilities

Maintain records to establish accurate billing and processing information.
Coordinate work schedules and provide administrative support for all field operations and special projects.
Responsible for ensuring mileage reimbursements are accurate.
Work with a team of schedulers to staff over 500 employees.

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