Security Safety Officer Lead Aurora Manitowoc

American Addiction Centers • Two Rivers, WI

2d • $24 - $36 • Onsite

About The Position

Provides security services with professionalism, fairness, and compassion in even challenging circumstances and in accordance with policies, procedures, and training. Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair. Provides front line shift leadership for Public Safety Officer 1 & 2 routine and emergency responsibilities. Prioritizes and assigns tasks to accommodate shifting demands and resource pressures. Confirms shift work documentation in the electronic record. Reviews and approves all shift incident reports. Conduct shift briefings to ensure accurate communication and handoff. Provides a secure and safe work environment by monitoring officer compliance with policies, procedures, and processes. Schedules public safety staff, ensures daily work and assignments are appropriately covered, ensures PTO is equitably offered and scheduled, and reviews timecards for accuracy. Makes decisions regarding the dispositions of apprehension/arrest cases. Refers the most complex issues to leadership. Rounds on internal customers and attends their meetings to monitor customer satisfaction and service delivery. Coordinates emergency response planning and practice with other Departments and Units. Ensures that after action reviews accomplished and documented. Performs initial performance coaching and acts as a resource to correct or improve individual performance. Participates in annual performance evaluations. Recommends/submits recognition of officer performance to leadership. Serves as the primary internal trainer for the Department. Assigns preceptors for probationary officers and monitors their orientation, onboarding, and assessment, compiles feedback, maintains training records, trains competencies for all officers. Prepares lesson plans for officers that do not meet training expectations. Serves as a field instructor when assigned, maintains instructor level certifications, and provides training in accordance with standards. Maintains current Department training standards in radio communications, verbal de-escalation, stabilization, CPR, application of clinical restraints, conducted energy weapon (Taser), etc.

Requirements

• A valid driver’s license issued by the Division of Motor Vehicle and Concealed Carry Weapon (CCW) license issued by the Department of Justice . This is required in order to carry a taser at work(DOJ).
• High School Graduate.
• Typically requires 5 years of experience in security or public safety role that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, staff and/or property.
• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security & Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is not required.
• Illinois team members must have completed State of Illinois 20-hour Basic Security Officer course; for IL sites equipped with firearms, the State of Illinois 40-hours is required.
• Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor and quickly assess dangerous situations and taking appropriate action.
• Basic computer skills (Microsoft Word, Excel, navigating a web page, and database entry).
• Ability to work a flexible scheduling including off-shifts, weekends and holiday, as necessary.
• Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally.
• Must be able to push/pull with 35 lbs of force.
• Temperature in working environment (when outside) may vary between - 10 to 90 degrees due to seasonal changes.
• May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards.
• Protective clothing must be worn as necessary.
• Operates all equipment necessary to perform the job.
• Ability to defend self and/or others in case of physical confrontations.

Responsibilities

• Provides security services with professionalism, fairness, and compassion in even challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor.
• Is alert, observant, and ethical.
• Complies with and enforces all safety and security rules and regulations.
• Maintains Department uniform and equipment in good repair.
• Provides front line shift leadership for Public Safety Officer 1 & 2 routine and emergency responsibilities.
• Prioritizes and assigns tasks to accommodate shifting demands and resource pressures.
• Confirms shift work documentation in the electronic record.
• Reviews and approves all shift incident reports.
• Conduct shift briefings to ensure accurate communication and handoff.
• Provides a secure and safe work environment by monitoring officer compliance with policies, procedures, and processes.
• Schedules public safety staff, ensures daily work and assignments are appropriately covered, ensures PTO is equitably offered and scheduled, and reviews timecards for accuracy.
• Makes decisions regarding the dispositions of apprehension/arrest cases.
• Refers the most complex issues to leadership.
• Rounds on internal customers and attends their meetings to monitor customer satisfaction and service delivery.
• Coordinates emergency response planning and practice with other Departments and Units.
• Ensures that after action reviews accomplished and documented.
• Performs initial performance coaching and acts as a resource to correct or improve individual performance.
• Participates in annual performance evaluations.
• Recommends/submits recognition of officer performance to leadership.
• Serves as the primary internal trainer for the Department.
• Assigns preceptors for probationary officers and monitors their orientation, onboarding, and assessment, compiles feedback, maintains training records, trains competencies for all officers.
• Prepares lesson plans for officers that do not meet training expectations.
• Serves as a field instructor when assigned, maintains instructor level certifications, and provides training in accordance with standards.
• Maintains current Department training standards in radio communications, verbal de-escalation, stabilization, CPR, application of clinical restraints, conducted energy weapon (Taser), etc.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees