Security / Safety Officer Lead - FT 2nd - Aurora Psychiatric Hospital Wauwatosa

Advocate Aurora Health-posted 3 months ago
$23 - $35/Yr
Full-time • Entry Level
Wauwatosa, WI
Hospitals
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The position is for a full-time Public Safety Officer at Advocate Health, specifically at the Aurora Psychiatric Hospital. The role involves providing security services with a customer-service approach, focusing on professionalism, fairness, and compassion. The officer will work the second shift from 3 PM to 11 PM, including every other weekend and one off day during the week. The pay range for this position is $23.65 to $35.50 per hour.

  • Provides security services with a customer-service approach.
  • Inspires confidence in patients, visitors, and team members.
  • Complies with and enforces all safety and security rules and regulations.
  • Maintains Department uniform and equipment in good repair.
  • Provides front line shift leadership for Public Safety Officer 1 & 2.
  • Prioritizes and assigns tasks to accommodate shifting demands.
  • Confirms shift work documentation in the electronic record.
  • Reviews and approves all shift incident reports.
  • Conducts shift briefings to ensure accurate communication.
  • Prevents, responds to, and investigates workplace violence.
  • Responds to service calls involving combative or threatening individuals.
  • Serves as a primary resource for de-escalation.
  • Monitors officer compliance with policies and procedures.
  • Schedules public safety staff and ensures daily work coverage.
  • Makes decisions regarding apprehension/arrest cases.
  • Rounds on internal customers to monitor satisfaction.
  • Performs key responsibilities to plan and respond to emergencies.
  • Investigates incidents on Advocate Health property.
  • Addresses and escalates complaints to the appropriate leader.
  • Delivers security awareness education to team members.
  • Liaisons with law enforcement and first responder agencies.
  • Coordinates emergency response planning with other departments.
  • Performs initial performance coaching and participates in evaluations.
  • Serves as the primary internal trainer for the Department.
  • Prepares lesson plans for officers not meeting training expectations.
  • Assists with exterior traffic and crowd control.
  • Completes patrolling with a community-oriented approach.
  • High school graduate or GED.
  • Typically requires 5 years of experience in security or public safety.
  • Security Officer Healthcare Certification (CHSO) within two years.
  • Armed Guard License for North Carolina teammates within 1 year.
  • NIMS Compliance Certification.
  • Firearm Owners Identification (FOID) Card or Concealed Carry Weapon (CCW) license.
  • Stop the Bleed Certification within 1 year of hire.
  • Valid driver's license issued by the Division of Motor Vehicle.
  • Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days.
  • Behavioral Threat Assessment knowledge.
  • Use of Force Review.
  • Crime through environmental design awareness.
  • Ability to present material and facilitate meetings.
  • Paid Time Off programs.
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
  • Flexible Spending Accounts for eligible health care and dependent care expenses.
  • Family benefits such as adoption assistance and paid parental leave.
  • Defined contribution retirement plans with employer match.
  • Educational Assistance Program.
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