Manchester Grand Hyatt San Diego-posted about 1 year ago
$53,040 - $53,040/Yr
Full-time • Entry Level
San Diego, CA
Administrative and Support Services

The Security & Safety Host at Manchester Grand Hyatt San Diego is responsible for ensuring the safety and security of the hotel premises and its guests during overnight shifts. This role involves conducting patrols, responding to incidents, monitoring security systems, and providing assistance to guests, all while maintaining a high standard of customer service.

  • Conduct foot patrols of the hotel's property, including lobby/outlet areas, guest room hallways, parking garage, hotel perimeter, and convention space.
  • Respond to various on-property incidents, including medical emergencies, trespassers, noise complaints, and lost/missing items.
  • Prevent unwanted visitors from entering the property and safely escort any non-guests/unwanted visitors from the property.
  • Effectively monitor CCTV systems, alarm systems, emergency phone lines, and other aspects of the property's dispatch center as needed.
  • Complete detailed and accurate incident reports in a timely manner after critical incidents occur.
  • Partner with responding law enforcement and fire departments as needed.
  • Administer basic CPR and First Aid as needed.
  • Respond to and strategically remedy various guest requests to retain guest business and overall brand protection.
  • Minimum of one-year security-related experience recommended.
  • Strong verbal and written communication skills.
  • Ability to complete security reports in a web-based system with minimal guidance.
  • Ability to work a flexible schedule, including weekends, holidays, and as-needed overtime.
  • Proficient in computer skills, two-way radio operation, and various software programs.
  • Must be able to stand for long periods of time and walk moderate distances.
  • Must be able to work in both individual and team settings.
  • Must be customer/guest service-minded at all times.
  • Paid holidays
  • Vacation and sick leave
  • Medical health care after 30 days of full-time employment
  • Paid Family Bonding Time
  • Adoption Assistance
  • Discounted and complimentary rooms at Hyatt locations across the globe
  • Free colleague meals during shifts
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