Security/Safety Associate - Substitute

SLC Public Library•Salt Lake City, UT

2d•$22•Onsite

About The Position

The Safety Associate assists in providing high quality customer service experiences by ensuring visitors are enjoying the library in a safe manner and in accordance with our patron behavior policies. The Safety Associate will help maintain a safe and secure environment for library patrons and library staff. The Safety Associate will visit assigned Library locations and work collaboratively with staff to identify and resolve safety and patron behavior concerns. The Substitute position serves as backup rather than a regularly scheduled role. Shifts are offered only when coverage is needed due to staff absences, vacations, or increased staffing demands. This role is ideal for candidates seeking flexible, as-needed work rather than consistent weekly hours.

Requirements

High school graduation or equivalent and three years experience in social services or customer service to a diverse population or an equivalent combination of education and experience.
Valid Utah driver license and a clean driving record. Must provide their own transportation to respond or report to various library locations. Must maintain state required vehicle insurance.
General knowledge of building security and security procedures including de-escalation techniques.
Ability to perform routine record keeping functions; exercise initiative and independent judgment and to react resourcefully under varying conditions; plan and schedule work priorities effectively; communicate effectively in English both verbally and in writing; establish and maintain effective working relationships with employees, other agencies, vendors, contractors and the public.
Must be available to work days or afternoons, on weekends and before or after Library hours.
Ability to stand/walk for extended periods, bend over, kneel, perform functions that may require being on the ground.
Professionalism in appearance, work ethic, and positive attitude.

Nice To Haves

Spanish language and/or other non-English language skills.
EMT Certification.

Responsibilities

Fostering a safe environment. Ensures an excellent library experience for customers and staff. Monitors exterior and interior of library premises. Observes behaviors and activities on library property, and resolves unusual or concerning behavior by applying the Library's Patron Behavior and Rules of Conduct policy in a manner which is sensitive to human needs, human-centered, and through a trauma-informed lens.Utilizes verbal de-escalation skills as primary means of intervention for behavioral disruptions. Reports any building safety concerns that may negatively impact the customer experience.
Cultivating relationships. Fosters good working relationships with diverse people including patrons, staff, volunteers and vendors, law enforcement, and community partners.
Proactively and positively engages with customers to address issues in order to quickly diffuse situations and minimize disruption. Accepts assignments from supervisor, manager or other Library staff in a professional and timely manner.
High quality customer service. Engages in high quality customer service and exhibits exceptional customer service with each interaction, including exceptional verbal de-escalation skills. Seeks new and innovative ways to provide safety services. Excels in serving a diverse population.
Situational response. Responds to emergency situations such as fire alarms and building evacuations or other facility related events.
Administrative reporting. Ensure daily administrative documentation is professional, accurate, and complete. Familiarity with Government Records Access and Management Act (GRAMA). May facilitate law enforcement requests for information, photos, or video footage in accordance with Library policy.
Ensure safe vehicle operation. When driving to other Library locations, drives the vehicle in a safe manner at all times, and obeys all traffic rules.
Other duties. Performs other duties as assigned or required.