Security Professional - Front Desk Customer Service
About The Position
Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Professional - Front Desk Customer Service in Fairfax, VA, you will serve and safeguard clients in a range of industries. As a Front Desk Security Professional with Allied Universal, you will play a key role in creating a welcoming and secure environment at the assigned location. Your primary responsibilities will include monitoring access, assisting visitors, and responding to security-related incidents with professionalism and care. You will utilize your customer service skills and technology proficiency to help to deter potential issues and support a positive experience for everyone entering the premises. Join our team where integrity, teamwork, and putting people first are at the heart of everything we do.
Requirements
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver's license will be required for driving positions only.
Nice To Haves
- Access control or badge experience is preferred.
- Alarm panel experience is preferred.
- Comfortable using a computer or tablet is preferred.
- Customer service experience is preferred.
- A guard card or license is preferred.
Responsibilities
- Provide customer service to clients and visitors by carrying out security-related procedures and site-specific policies at the front desk.
- Monitor access to the location, verifying identification and visitor credentials as required.
- Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols.
- Maintain detailed and accurate records of daily activities, incidents, and visitor logs.
- Communicate professionally with clients, visitors, and Allied Universal team members to address inquiries and support security-related needs.
- Assist with emergency response activities when appropriate, following company and site-specific guidelines.
- Support a welcoming environment at the front desk while helping to deter unauthorized access and/or suspicious activity.
Benefits
- Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
- Career Growth: Get paid training and access to career growth opportunities.
- Financial Benefits: Participate in our retirement savings plan to invest in your future.
- Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
