Security Premium Seating Staff
About The Position
A Premium Seating Staff member is the embodiment of New England hospitality and will strive to positively represent Gillette Stadium through service. A Premium Seating Staff member must value each individual interaction and create additional value towards the event day experience by anticipating guest needs and capitalizing on service opportunities. Most importantly, a Premium Seating Staff member must have an inherent desire to create positive interactions and give maximum effort to correct any guest challenges prior to the event end.
Requirements
- Service-oriented person who places value on each guest interaction
- Driven focus to help and support guests and team members
- Maintain a positive and professional demeanor at all times
- Effective communication skills with the ability to communicate with a wide variety of people in an exciting environment
- Ability to take direction and demonstrate flexibility with shifting priorities on event day
- Ability to work full stadium events to include nights, weekends, and holidays.
- Minimum of High school education or equivalent
- Must be able to adhere to process protocol and must be able to apply established protocols in a timely manner
- Ability to stand for prolonged periods
- Some positions may require the repeated climbing of stairs
- Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Roles that operate stadium elevators must have a state certification
Responsibilities
- Welcome Premium Seating guests with exceptional customer service and a smile throughout the event.
- Scan tickets to verify authorized entry into Gillette Stadium and resolve any ticket issues by educating guests on mobile ticketing or escalating more significant challenges
- Ensure Club/Suite integrity by checking tickets or wristbands that authorize access into premium seating areas.
- Attempt to resolve seat disputes or other Fan Code of Conduct violations in conjunction with stadium Security personnel
- Reduce guest effort through ADA accommodations by coordinating or directing guests to nearest areas of accommodation
- Make yourself available and visible to guests and provide assistance as needed including directions, policy questions and service opportunities. Guest relationships and their overall experience is our top priority.
- Commitment to safety by monitoring crowd activities and report any suspicious activity and/or behavior to your area supervisor.
- Special projects and assignments as business dictates.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
