Security Operator (Evening Shift)

Rocket Companies • Detroit, MI

93d

About The Position

As a Security Operator, you will gather information and act on any potential threats to Family of Companies personnel, physical assets, image, reputation, or other stakeholders while driving safety within the Family of Companies (FOC) and surrounding areas.

Requirements

• Availability to work 24/7 including weekends and holidays.
• 2 years of experience in security, law enforcement, military, or related experience.
• Experience operating video surveillance systems.
• Proficiency in multi-tasking multiple programs simultaneously.
• Basic de-escalation skills to provide high-level client service.

Nice To Haves

• 4 years of experience in security, law enforcement, military, or related experience.
• Experience dispatching security and law enforcement entities.

Responsibilities

• Gather information from multiple open-source locations, including various media outlets, government agencies and subscription services.
• Create, review and edit various incident management reports to be disseminated to leadership.
• Calmly and effectively handle high-stress situations, such as crisis management incidents and emergency communications.
• Collaborate with Contracted Security and law enforcement partners by assisting with run sheets, badges, radios, briefings, and their initial investigations (such as surveillance findings).
• Manage dispatch console and dispatch accordingly using proper radio etiquette.
• Manage multiple email boxes, compose emails, and properly categorize emails.
• Complete thorough camera surveillance investigations.
• Operate analytical and camera surveillance systems to identify suspicious behavior and activity in or near owned and occupied properties.
• Handle, document, and route escalated calls/surveillance requests/concerns to leadership.
• Familiarity with FOCs 180+ assets and monitor these assets via access control programs including any events that may impact these assets.
• Assistance with commercial and residential tenant requests, such as building/parking/access control concerns.
• Complete open-source background investigations including social media deep dives.

Benefits

• Health and well-being support for team members and their families.
• Various perks and health benefits to ensure peace of mind.

What This Job Offers