Security Operations Support Specialist

Direct Supply•Milwaukee, WI

About The Position

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Security Operations Support Specialist position, you’ll serve as the central point of coordination for dispatch, monitoring, documentation, and compliance support within the Safety and Security function. You’ll ensure consistent incident handling, reliable communications, and disciplined execution of life safety and regulatory activities. By absorbing structured operational and administrative responsibilities, you’ll enable field-based Security Officers and leaders to remain focused on response and patrol, while directly supporting the maturity and readiness of the security program. Skills Needed: Demonstrates Composure – Manages stress and pressure gracefully, maintaining professional maturity at all times. Stays calm in the face of resistance or surprises, practicing self-control to ensure a professional response. Delivers Results – Seizes new opportunities and tackles challenges head-on with urgency. Takes initiative and consistently hits goals. Zeroes in on key priorities for results. Drives progress through uncertainty and moves others to action. Communicates Effectively – Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals. Optimizes Work Processes – Streamlines workflows by harnessing data, AI, and technology. Identifies opportunities for efficiency and incorporates new processes and technology. Defines new success measures. Excellent situational awareness and ability to prioritize effectively in dynamic environments. Proficient with security platforms and systems, including video monitoring, access control, and dispatch tools.

Requirements

2+ years of experience in security dispatch, operations, emergency coordination, or a similar support function.
Demonstrated ability to perform in high-pressure or time-sensitive situations.
Experience with dispatching platforms, access control systems, or incident tracking software.
Strong communication and administrative skills.
Ability to maintain confidentiality and sound judgment in sensitive situations.

Nice To Haves

Experience supporting OSHA or life safety compliance programs is preferred.
Familiarity with Milestone, Zendesk, or access control systems is a plus.
Emergency management or safety-related certifications a bonus.

Responsibilities

Serve as a primary security dispatch and operations desk resource during assigned hours.
Receive, triage, and document security-related calls, alarms, alerts, and tickets.
Dispatch Security Officers and coordinate responses using established procedures.
Monitor systems such as video management, access control, and alarms.
Maintain incident logs and support after-action reporting and documentation.
Coordinate OSHA, ANSI, and life safety compliance activities, including inspections, drills, and tracking.
Assist with audit preparation and emergency preparedness initiatives.
Provide administrative support to the Manager, Safety and Security, including reporting, SOP updates, and training coordination.
Support daily operations within platforms like Zendesk, Milestone VMS, OnSolve, and access control systems.