(E) Security Operations Supervisor- 3rd shift/Forest City, NC

Marksman Security LLC•Forest City, NC

About The Position

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! The Security Operations Supervisor (SOS) is responsible for the daily supervision of the security team and is accountable for ensuring that the security team carries out and fulfills all specified tasks. The SOS actively monitors, reviews, and records the daily performance of all security teams, identifying areas for improved operational effectiveness and staff engagement.

Requirements

Demonstrates an ability to lead a diverse team of individuals through varying and competing demands
Applicants must meet one or any reasonable combination of the following requirements:
Two years of customer service experience
Two years of security experience
Two Years of Law Enforcement/Public Safety Experience
Military Experience (Active or Honorably Discharged)
Bachelor's Degree in Criminal Justice or a similar field
21 years of age
High School Diploma or equivalent
Ability to pass a criminal background check and drug test
Technology skills: operate access control systems, utilize a computer for incident reports, operate security software systems or applications, use email
Strong customer service skills, professional demeanor and appearance
Experience managing multiple tasks, executing radio and telephone communications while performing in a medium to high pressure environment with frequently changing and/or competing demands
Familiarity with report writing
Excellent surveillance and observation skills
Possess above average written and verbal communication skills
Possess strong interpersonal skills with demonstrated ability to interact effectively with client staff and the public

Nice To Haves

Valid Alabama Guard Card preferred
Trained in CPR and First Aid preferred
Security supervision, Military supervision or Law Enforcement supervision exp preferred

Responsibilities

The SOS will have primary responsibility for ensuring that vendor Post Orders are carried out to the highest standard, ensuring that the requirements as outlined the Post Orders are adhered to
Ensure that all incidents, emergencies, and site issues are reported, escalated, and managed in compliance with contract standards
Oversee a functioning documented shift handover process verbally and via email for operational effectiveness.
Utilize a shared documentation management system
Track and provide daily and weekly shift updates; significant operational events and requirements, team meetings, communications, logistics, security team officer interviews conducted, and training completed
Ensure that any operational observations that are identified are actioned and followed up on in a timely manner
Issue site security management with operational reports as requested or on a routine basis
Drive the development of an excellent security culture, leading by example, and setting standards (dress, deportment, etc.), whilst displaying passion and enthusiasm for the role
Lead and support the security team during all operations, incident escalation and response
Ensure all security posts are manned in line with the contract requirements
Be prepared to provide support and relief to posts where required
Any additional duties as assigned by the Security Operations Manager or Client