Security - Operations Manager

Allied Universal • Houston, TX

95d

About The Position

Allied Universal is currently hiring an Operations Manager that is responsible for staffing, scheduling and processing payroll for all Security Professionals within assigned client sites in the Division or Branch for which the Operations Manager is responsible. Maintains regular communications with Security Professionals, resolving issues regarding pay, morale or complaints. Manages overtime by effective scheduling and making timely, qualified hiring decisions. Takes prompt action to when complaints are received regarding employee performance or conduct, administers disciplinary and coaching actions, and initiates and executes routine termination actions. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

Requirements

• Minimum high school diploma or equivalent.
• Minimum three (3) - five (5) years of professional-level experience required, managing non-exempt employees in a fast-paced, service organization.
• Must be able to secure a valid Guard License if required by the state.
• Must successfully complete a behavioral assessment, all new-hire paperwork, a background/reference evaluation, and a post-offer/pre-employment drug and alcohol test.
• May require a current state driver's license and have the ability to safely operate a vehicle.
• Ability to write effective and concise reports and document investigations and counseling sessions.
• Must be able to effectively communicate coaching, counseling and disciplinary actions.
• Demonstrated working knowledge of personal computers and Microsoft Office software mandatory.
• Ability to learn and efficiently operate various timekeeping and payroll programs, such as Winteam, eHub, and CyCop.
• Demonstrated ability to be very customer service oriented.
• Must demonstrate an effective ability to de-escalate situations before they become hostile or unpleasant.
• Energetic and focused personality with a demonstrated ability to take initiative.
• Must demonstrate a high level of integrity.
• Outstanding verbal and written communication skills required.

Nice To Haves

• Prior security industry and/or military experience.
• College degree or coursework.
• Prior experience in the security industry, law enforcement, military and/or customer service.
• Experience in scheduling, operations and/or employee management in a service-related industry.

Responsibilities

• Interviews and hires qualified applicants to fill open post positions in a proactive and timely manner, following company interviewing guidelines.
• Regularly evaluates low-performing employees for replacement, upgrade or transfer.
• Makes initial/conditional job offers (for new employees) and job transfers (for existing employees) using company forms and procedures.
• Maintains and publishes weekly Open Post List and actively manages job openings within division/branch.
• Creates, modifies and manages post schedules in Winteam to ensure adequate coverage at all times.
• Ensures schedules are properly maintained in WinTeam and are updated regularly.
• Ensures all positions are staffed according to contract requirements and effectively manages branch overtime through proper scheduling and staffing.
• Maintains a qualified, sufficient pool of rovers for backfill of vacant positions as needed.
• Receives weekly time-sheets and updates Winteam schedules as necessary.
• Runs bi-weekly payroll according to company procedures.
• Ensures records are properly maintained and updated to reduce payroll errors.
• Resolves payroll discrepancies in a timely and efficient manner.
• Follows all company policies regarding timekeeping procedures, meal and rest period breaks.
• Processes requests for final paychecks, anniversary bonuses and other pay related issues.
• Acts as a Company representative in matters such as unemployment hearings, workers' compensation hearings, union meetings, and other related liability matters.
• Conducts disciplinary and counseling sessions with Security Professionals as needed.
• Ensures all issues are documented according to company standards.
• Initiates termination procedures as needed for voluntary and involuntary separations.
• Maintains regular proactive contact with Security Professionals to ensure all staff is being effectively utilized.
• Reviews 'No Hours Report' with branch Human Resource staff on a weekly basis.
• Maintains high employee morale and low employee turnover through effective and proactive communications.
• Ensures a smooth running operation by enforcing post specific policies and procedures.
• Maintains a well-organized, clean and effective working area.
• Prepares and runs all required reports as directed by managers.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: High school or GED