Security Operations Manager

Platinum Group Security • Bradford Township, PA

4h • Onsite

About The Position

Since 1996, PGS USA has been dedicated to providing exceptional security solutions across America. They are seeking security professionals to join their growing team, founded on the principles of protection, customer service, and reputation. With nearly 30 years of experience, PGS USA has become a premier security company in South Florida and across the United States. They prioritize experienced employees, strong leaders, and the integration of technology to reduce costs and maintain their reputation, rather than compromising on personnel quality. The company believes in combining hospitality with the latest technology and a cost-effective approach for the future of the industry. They invite individuals who are passionate about safety, skilled in customer service, and eager to make a difference to apply, valuing loyalty, integrity, professionalism, and excellence.

Requirements

• High school diploma or equivalent
• Valid driver’s license and reliable transportation
• Minimum 3–5 years of security management experience
• Strong interpersonal, leadership, team management, and communication skills
• Ability to work effectively in high-stress environments while demonstrating professionalism and sound judgment
• Must pass a background check
• Availability for on-call and after-hours support
• Knowledge of security operations, risk management, and compliance
• Proficiency in Microsoft Office and scheduling/reporting systems
• Ability to manage multiple sites and priorities

Nice To Haves

• Prior experience in contract security services, security, law enforcement, military, or a related field is preferred.

Responsibilities

• Oversee and manage all security operations across multiple contracts and locations
• Ensure compliance with company policies, client requirements, and applicable local, state, and federal regulations
• Supervise, train, mentor, and support site supervisors, managers, and security personnel to ensure consistent performance standards
• Conduct regular site visits, audits, and performance evaluations to maintain quality assurance and operational effectiveness
• Develop, implement, and maintain staffing schedules to ensure proper coverage and operational efficiency
• Manage scheduling and payroll entry with accuracy and compliance
• Conduct weekly face-to-face meetings with clients to ensure service expectations are being met and maintain strong client relationships
• Maintain ongoing communication with clients and remain accessible via phone and email to address requests, concerns, and operational needs in a timely manner
• Investigate incidents and ensure proper documentation, reporting, and follow-up actions are completed
• Assist with field operations, including client relations and special assignments as needed
• Collaborate with recruitment teams to assess staffing needs, support hiring efforts, and develop recruitment strategies
• Support onboarding and training of new officers and supervisors in alignment with company standards
• Participate in weekly operations meetings to review performance metrics, including overtime and labor costs, and identify areas for improvement
• Coordinate and support new client site start-ups to ensure smooth operational transitions
• Develop succession plans for assigned sites and provide ongoing mentoring to supervisors and managers
• Identify and implement process improvements and best practices to enhance operational efficiency and service delivery
• Maintain professionalism and composure in high-pressure situations while working effectively in a team-oriented environment

Benefits

• Competitive compensation and benefits
• Paid Time Off
• Supportive team environment with opportunities for growth and career advancement
• A commitment to training and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1-10 employees