Security Operations Manager

Securitas•San Jose, CA

23h

About The Position

Operations Manager Key Responsibilities Uniformity & Appearance Ensure OMs wear the assigned operations manager uniform and maintain proper professional appearance. Verify that all specialists on shift adhere to uniform and grooming standards per the Securitas Handbook. Scheduling Manage specialist schedules and communicate issues to SSL, SOM, and scheduling teams. Maintain personal 40-hour workweek schedule while ensuring coverage and operational oversight. Respond to emergency call-ins as needed. Submit and approve specialist PTO in coordination with the scheduling team. Submit OM PTO directly to SSL or SOM for approval. Track all PTO requests; DMs may deny requests if balances are insufficient. Operational Oversight Conduct shift changeovers, providing clear pass-downs to incoming and outgoing leadership. Ensure specialists complete assignments, breaks, and rotations appropriately. Maintain accountability for alarms, escorts, tickets, drills, intrusions, evacuations, and flash messages. Oversee BOLOs, and special detail requests. Ensure all equipment on site is accounted for and properly maintained. Training & Development Oversee compliance of training programs for self and specialists. Implement mentorship programs and remediation training; document all training activities. Conduct audits and other compliance audits as directed. Maintain familiarity with SOPs, Post Orders, and Site Reference Sheet documents and communicate updates to specialists. Administrative Duties Maintain professional client and stakeholder interactions; escalate issues or requests to SSL/SOM. Attend required meetings and maintain responsiveness via email, Chime, and duty phone. Document all pass-downs, incident reports, tickets, and communications in logs. Perform specialist counseling regarding performance and conduct issues, coordinating with SSL/SOM. Maintain documentation of counseling per HR and employee relations guidelines. Provide guidance on benefits and direct specialists to HR or employee relations managers for additional support. Incident & Risk Management Complete incident reports within reasonable time of occurrence; communicate appropriately with leadership and emergency contacts. Lead evacuations and ensure all specialists understand site-specific safety procedures. Handle specialist performance or conduct issues that pose imminent risk, coordinating with SSL/SOM. Position Requirements Must be at least 18 years of age. 2+ years of progressive supervisory and management experience OR a college degree. Must be reliable, accountable, punctual, and have a strong work ethic. Must have a strong grasp of appropriate and professional verbal/written communication. Conflict resolution and de-escalation skills a plus. Proficient computer / technology skills needed. Customer service background preferred. Strong planning, organizing, and leadership skills. Ability to take initiative, achieve results, and meet deadlines. Reliable and self-motivated. Strong customer service and interpersonal skills a must. Must have a Valid Drivers License With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide. See a different world. “Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.” #AF-PSIL

Requirements

Must be at least 18 years of age.
2+ years of progressive supervisory and management experience OR a college degree.
Must be reliable, accountable, punctual, and have a strong work ethic.
Must have a strong grasp of appropriate and professional verbal/written communication.
Proficient computer / technology skills needed.
Strong planning, organizing, and leadership skills.
Ability to take initiative, achieve results, and meet deadlines.
Reliable and self-motivated.
Strong customer service and interpersonal skills a must.
Must have a Valid Drivers License

Nice To Haves

Conflict resolution and de-escalation skills a plus.
Customer service background preferred.

Responsibilities

Ensure OMs wear the assigned operations manager uniform and maintain proper professional appearance.
Verify that all specialists on shift adhere to uniform and grooming standards per the Securitas Handbook.
Manage specialist schedules and communicate issues to SSL, SOM, and scheduling teams.
Maintain personal 40-hour workweek schedule while ensuring coverage and operational oversight.
Respond to emergency call-ins as needed.
Submit and approve specialist PTO in coordination with the scheduling team.
Submit OM PTO directly to SSL or SOM for approval.
Track all PTO requests; DMs may deny requests if balances are insufficient.
Conduct shift changeovers, providing clear pass-downs to incoming and outgoing leadership.
Ensure specialists complete assignments, breaks, and rotations appropriately.
Maintain accountability for alarms, escorts, tickets, drills, intrusions, evacuations, and flash messages.
Oversee BOLOs, and special detail requests.
Ensure all equipment on site is accounted for and properly maintained.
Oversee compliance of training programs for self and specialists.
Implement mentorship programs and remediation training; document all training activities.
Conduct audits and other compliance audits as directed.
Maintain familiarity with SOPs, Post Orders, and Site Reference Sheet documents and communicate updates to specialists.
Maintain professional client and stakeholder interactions; escalate issues or requests to SSL/SOM.
Attend required meetings and maintain responsiveness via email, Chime, and duty phone.
Document all pass-downs, incident reports, tickets, and communications in logs.
Perform specialist counseling regarding performance and conduct issues, coordinating with SSL/SOM.
Maintain documentation of counseling per HR and employee relations guidelines.
Provide guidance on benefits and direct specialists to HR or employee relations managers for additional support.
Complete incident reports within reasonable time of occurrence; communicate appropriately with leadership and emergency contacts.
Lead evacuations and ensure all specialists understand site-specific safety procedures.
Handle specialist performance or conduct issues that pose imminent risk, coordinating with SSL/SOM.