Security Operations Manager

The Walt Disney Company • Chicago, IL

1d • Onsite

About The Position

Security Operations is responsible for the security and safety of cast members, guests and the protection of company assets for all non-theme park locations in all areas of the United States and Canada. This position will be part of The Walt Disney Company Global Security Operations and will report to the Manager, Security Operations. The position will be situated within the ABC News Station, WLS Chicago office. A Day in the Life of a Security Manager… Operations and Incident Management Monitor and manage incident reports using D-3 and Dispatch systems. Investigate, escalate, and resolve incidents efficiently and in accordance with established protocols. Ensure timely closure of all cases and accurate documentation. Utilize Genetec/Milestone to retrieve, archive, and manage video surveillance footage. Collaborate with Legal, HR/ER, and local law enforcement on investigations as necessary. Maintain confidentiality and chain-of custody procedures. Monitor the functionality of all security-related systems and software. Coordinate with technical support to address outages or performance issues promptly. Conduct regular checks of radios, CCTV, access control systems, and emergency equipment. Ensure that all designated entry points, doors, and facilities are properly locked and secured at the end of the tour. Conduct evening rounds to verify that critical areas are secure and alarm systems are activated. Lead daily roll calls, communicate key updates, and assign responsibilities. Foster a cohesive team environment and provide real-time direction as needed. Visitor Management: Review and process visitor entries via the VMS system. Approve or deny flagged visitors in alignment with security and compliance protocols. Ensure front-of-house teams are updated on any access restrictions or VIP movements. Production Support: Provide security coverage and logistical coordination for: WLS Local News. Support production teams in managing crowd control, talent movement, and secure access to studio spaces. Monitor production-related activity to mitigate risk and ensure a safe working environment. Administrative and Reporting Duties: Generate shift activity reports and submit end-of-tour summaries. Maintain updated records of training, incidents, and staffing. Participate in managerial meetings and contribute to policy updates and procedural improvements. Oversee payroll accuracy and manage adjustments in SAP. Develop and maintain officer schedules for all shifts, ensuring adequate coverage across all tours. Confirm that all security officers possess valid Chicago/Illinois licenses and required certifications. Monitor and enforce completion of compliance training through D Learn. Conduct periodic audits to ensure regulatory and internal policy adherence. Lead a team of employees and provide feedback and coaching regularly

Requirements

• 7+ years of private sector security and / or US military security experience
• 3+ years must be experience with leading a team
• Proficient in Microsoft Windows, Excel, and security software platforms.
• Strong organizational, communication, and leadership skills.
• Previous experience in a supervisory security role preferred.
• High school diploma

Nice To Haves

• Undergraduate degree

Responsibilities

• Monitor and manage incident reports using D-3 and Dispatch systems.
• Investigate, escalate, and resolve incidents efficiently and in accordance with established protocols.
• Ensure timely closure of all cases and accurate documentation.
• Utilize Genetec/Milestone to retrieve, archive, and manage video surveillance footage.
• Collaborate with Legal, HR/ER, and local law enforcement on investigations as necessary.
• Maintain confidentiality and chain-of custody procedures.
• Monitor the functionality of all security-related systems and software.
• Coordinate with technical support to address outages or performance issues promptly.
• Conduct regular checks of radios, CCTV, access control systems, and emergency equipment.
• Ensure that all designated entry points, doors, and facilities are properly locked and secured at the end of the tour.
• Conduct evening rounds to verify that critical areas are secure and alarm systems are activated.
• Lead daily roll calls, communicate key updates, and assign responsibilities.
• Foster a cohesive team environment and provide real-time direction as needed.
• Review and process visitor entries via the VMS system.
• Approve or deny flagged visitors in alignment with security and compliance protocols.
• Ensure front-of-house teams are updated on any access restrictions or VIP movements.
• Provide security coverage and logistical coordination for: WLS Local News.
• Support production teams in managing crowd control, talent movement, and secure access to studio spaces.
• Monitor production-related activity to mitigate risk and ensure a safe working environment.
• Generate shift activity reports and submit end-of-tour summaries.
• Maintain updated records of training, incidents, and staffing.
• Participate in managerial meetings and contribute to policy updates and procedural improvements.
• Oversee payroll accuracy and manage adjustments in SAP.
• Develop and maintain officer schedules for all shifts, ensuring adequate coverage across all tours.
• Confirm that all security officers possess valid Chicago/Illinois licenses and required certifications.
• Monitor and enforce completion of compliance training through D Learn.
• Conduct periodic audits to ensure regulatory and internal policy adherence.
• Lead a team of employees and provide feedback and coaching regularly

Benefits

• Disney offers a rewards package to help you live your best life.
• This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide.
• Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED