Security Operations Manager

Securitas Security Services•San Jose, CA

About The Position

With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide. See a different world. “Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.” #AF-PSIL Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Requirements

Must be at least 18 years of age.
2+ years of progressive supervisory and management experience OR a college degree.
Must be reliable, accountable, punctual, and have a strong work ethic.
Must have a strong grasp of appropriate and professional verbal/written communication.
Proficient computer / technology skills needed.
Strong planning, organizing, and leadership skills.
Ability to take initiative, achieve results, and meet deadlines.
Reliable and self-motivated.
Strong customer service and interpersonal skills a must.
Must have a Valid Drivers License

Nice To Haves

Conflict resolution and de-escalation skills a plus.
Customer service background preferred.

Responsibilities

Ensure OMs wear the assigned operations manager uniform and maintain proper professional appearance.
Verify that all specialists on shift adhere to uniform and grooming standards per the Securitas Handbook.
Manage specialist schedules and communicate issues to SSL, SOM, and scheduling teams.
Maintain personal 40-hour workweek schedule while ensuring coverage and operational oversight.
Respond to emergency call-ins as needed.
Submit and approve specialist PTO in coordination with the scheduling team.
Submit OM PTO directly to SSL or SOM for approval.
Track all PTO requests; DMs may deny requests if balances are insufficient.
Conduct shift changeovers, providing clear pass-downs to incoming and outgoing leadership.
Ensure specialists complete assignments, breaks, and rotations appropriately.
Maintain accountability for alarms, escorts, tickets, drills, intrusions, evacuations, and flash messages.
Oversee BOLOs, and special detail requests.
Ensure all equipment on site is accounted for and properly maintained.
Oversee compliance of training programs for self and specialists.
Implement mentorship programs and remediation training; document all training activities.
Conduct audits and other compliance audits as directed.
Maintain familiarity with SOPs, Post Orders, and Site Reference Sheet documents and communicate updates to specialists.
Maintain professional client and stakeholder interactions; escalate issues or requests to SSL/SOM.
Attend required meetings and maintain responsiveness via email, Chime, and duty phone.
Document all pass-downs, incident reports, tickets, and communications in logs.
Perform specialist counseling regarding performance and conduct issues, coordinating with SSL/SOM.
Maintain documentation of counseling per HR and employee relations guidelines.
Provide guidance on benefits and direct specialists to HR or employee relations managers for additional support.
Complete incident reports within reasonable time of occurrence; communicate appropriately with leadership and emergency contacts.
Lead evacuations and ensure all specialists understand site-specific safety procedures.
Handle specialist performance or conduct issues that pose imminent risk, coordinating with SSL/SOM.

Benefits

Retirement plan
Employer-provided medical and dental coverage
Company-paid life insurance
Voluntary life and disability insurance
Employee assistance plan
Securitas Saves discount program
Paid holidays
Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.