Security Operations Engineer-Program Operations

Microsoft•Redmond, WA

3d•$100,600 - $199,000

About The Position

Program Operations Define, communicate and measure key success metrics to monitor program health Create high quality, customer-facing documentation for onboarding, program processes, and self-help solutions Track supplier performance against program success metrics, and address any gaps in service Foster an environment of learning to develop product and service experts within the team Implement telemetry and reporting pipelines across the program ecosystem to monitor program health, measure success, and inform roadmap planning Effectively communicate status to key stakeholders, and make data-driven decisions Supply Chain + Logistics Manage invoicing, receipt and cost oversite for the secure device program Manage procurement, distribution, and logistics for our global supply chain Partner with Hardware OEMs to ensure device availability inventory health Actively monitor and address supply chain risks globally Monitor customer feedback mechanisms and implement continuous improvement efforts to quickly address customer pain points Oversee a team of contractor program managers to provide front-line customer service Bachelor's Degree in Business, Operations, Supply Chain, Logistics, Computer Science, or related field AND 2+ years' experience in program management, security operations, supply chain OR equivalent experience 2+ years' experience in operations, support or program management 2+ years' experience in supply chain or logistics management 2+ years' experience in overseeing large budgets, invoicing, and cost management 1+ years' experience in data management and analytics (PowerBI, SQL, Kusto) Proven track record of customer obsession, cross-functional collaboration, and strong communication Prior experience leading or contributing to a large-scale, enterprise-wide product or service SPA #SAW Security Operations Engineering IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year. Certain roles may be eligible for benefits and other compensation.

Requirements

Bachelor's Degree in Business, Operations, Supply Chain, Logistics, Computer Science, or related field AND 2+ years' experience in program management, security operations, supply chain OR equivalent experience
2+ years' experience in operations, support or program management
2+ years' experience in supply chain or logistics management
2+ years' experience in overseeing large budgets, invoicing, and cost management
1+ years' experience in data management and analytics (PowerBI, SQL, Kusto)
Proven track record of customer obsession, cross-functional collaboration, and strong communication
Prior experience leading or contributing to a large-scale, enterprise-wide product or service

Responsibilities

Define, communicate and measure key success metrics to monitor program health
Create high quality, customer-facing documentation for onboarding, program processes, and self-help solutions
Track supplier performance against program success metrics, and address any gaps in service
Foster an environment of learning to develop product and service experts within the team
Implement telemetry and reporting pipelines across the program ecosystem to monitor program health, measure success, and inform roadmap planning
Effectively communicate status to key stakeholders, and make data-driven decisions
Manage invoicing, receipt and cost oversite for the secure device program
Manage procurement, distribution, and logistics for our global supply chain
Partner with Hardware OEMs to ensure device availability inventory health
Actively monitor and address supply chain risks globally
Monitor customer feedback mechanisms and implement continuous improvement efforts to quickly address customer pain points
Oversee a team of contractor program managers to provide front-line customer service