Security Operations Communications Center (SOCC) Officer

Patriot Group International•Houston, TX

6h•Onsite

About The Position

Patriot Group International Inc. (PGI), voted #1 Best Place to Work by Virginia Business Magazine and the Best Companies Group, offers an unrivaled hybrid of specialized services by combining the disciplines of security and risk management with an unequalled special operations and intelligence perspective. We are looking to hire a SOCC Officer to join our team in Houston, TX. This position reports to the Project Manager. The SOCC Officer shall provide security and protective service in accordance with the client’s corporate policies and security and crisis management plans and procedures, which may include, but are not limited to the following general tasks:

Requirements

Ability to complete state Security Officer certification, including the DPS online application process, fingerprints, and background investigation
Must have reliable transportation during all seasons
Must fluently speak, read, comprehend, and write in English
Must have High School diploma or GED
Ability to pass a pre-employment drug screen and periodic random drug screening
U.S. Citizenship

Nice To Haves

Current Texas Non-Commissioned Security Officer License
Security, military, or law enforcement experience
Demonstrated history of safe and successful security operations experience in highly secure facilities

Responsibilities

Deliver exceptional customer service to clients and visitors
Answer and triage incoming emergency and non-emergency phone lines
Serve as the primary point of contact for all communications during an incident
Serve as the communication hub during emergencies, maintaining situational awareness and relaying information to field personnel and management
Notify appropriate personnel (management, tenants, facilities) per post orders during incidents or system activations
Maintain accurate Communications Center logs, including all calls for service, dispatched units, and outcomes
Adhere to all escalation matrices and notification trees as outlined in post orders
Access control and physical security principles
Operation of intrusion alarms, production, and fire detection equipment as well as video surveillance equipment operation
Accurate communication of security information and procedures
Operation of entry and egress access control equipment
Roving foot patrols of interior and exterior building areas
Identification badge process production
Production of complete and detailed security incident and daily operating reports
Monitoring and responding to intrusion detection systems
Responding, as necessary, to support other life safety duties as identified in post orders and standard operating procedures
Any other activity as requested by Supervisor/Project Manager.