Security Operations Center Supervisor

Caris Life Sciences•Phoenix, AZ

About The Position

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives. We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do. But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose. Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins. Position Summary We are seeking a highly capable Security Operations Center (SOC) Supervisor to oversee 24/7 SOC operations within a fast-growing, publicly traded techbio environment of approximately 2,000 employees. This role is responsible for supervising daily SOC activities, ensuring effective monitoring and response to security events, and providing technical oversight of critical physical security systems—including access control platforms, CCTV systems, alarm systems, and laboratory-related emergency systems. The SOC Supervisor plays a key leadership role in maintaining operational readiness, ensuring compliance, and coordinating response efforts to protect employees, facilities, intellectual property, and research environments.

Requirements

High School diploma or equivalent required.
5–8+ years of experience in corporate security, physical security operations, or a security operations center (SOC) environment.
2+ years of supervisory or team lead experience, with demonstrated ability to guide and develop team members.
Experience responding to facility, laboratory, or operational emergencies.
Strong working knowledge of access control systems, CCTV platforms, and alarm monitoring technologies.
Proficiency with incident reporting systems and standard business tools such as Microsoft Office or equivalent software.
Demonstrated capability in technical troubleshooting of security systems and operational issues.
Proven operational leadership in high‑stakes or fast-paced environments.
Skilled in incident command, escalation management, and coordination with cross-functional teams.
Ability to assess security events and make calm, decisive, and sound operational decisions under pressure.
Strong written and verbal communication skills.
High level of attention to detail in documentation, monitoring, and response procedures.
Effective cross-functional collaboration with security, facilities, EHS, and other operational partners.

Nice To Haves

Experience in a publicly traded or highly regulated industry (biotech, life sciences, healthcare, or technology).
Professional security certifications.
Familiarity with environmental health & safety (EHS) coordination.
Experience implementing or optimizing physical security technologies.

Responsibilities

Supervise daily SOC operations, including alarm monitoring, dispatch, incident response, mass communications and escalation activities.
Lead, coach, and develop SOC Specialists to ensure consistent performance and adherence to procedures.
Ensure 24/7 coverage and operational continuity, including scheduling and shift oversight.
Serve as the escalation point for complex or high-impact security events.
Provide hands-on technical oversight of access control systems, CCTV platforms, intrusion detection systems, and alarm monitoring software.
Troubleshoot system issues and coordinate with vendors or internal IT teams for resolution.
Oversee badge access provisioning controls and ensure alignment with HR and compliance requirements.
Validate camera placement, retention practices, and system health to ensure investigative readiness.
Coordinate response to laboratory-related emergencies, including environmental alarms, critical equipment alerts, and life safety system activations.
Partner with EHS, Facilities, and lab operations teams during critical incidents.
Ensure proper escalation protocols for hazardous material incidents, power disruptions, and facility emergencies.
Participate in emergency preparedness planning, drills, and after-action reviews.
Oversee incident documentation, ensuring accuracy, completeness, and timely reporting.
Review and approve incident reports and ensure appropriate follow-up actions.
Identify trends and recommend risk mitigation strategies.
Maintain evidence integrity and proper chain-of-custody procedures when required.
Support the SOC Sr. Investigator in critical investigations, ensuring accuracy and follow-through.
Ensure SOC operations align with corporate policies, regulatory requirements, and audit standards.
Assist in developing and updating SOC SOPs, playbooks, and response protocols.
Monitor KPIs and service-level metrics to drive operational excellence.
Support internal and external audits related to physical security systems and controls.