Security Operations Center (SOC) Team Member

Circle K•Columbus, IN

About The Position

The Security Operations Center (SOC) Team Member supports 24/7 monitoring and response operations for Circle K stores across multiple divisions. This role is responsible for real-time alarm monitoring, incident response, dispatch coordination, and remote troubleshooting of security systems. You will play a critical role in protecting store employees, assets, and operations by responding quickly and accurately to security events. This position operates in a fast-paced, high-volume environment and requires strong attention to detail, sound judgment, and the ability to remain calm under pressure while strictly following established procedures. This role offers hands-on experience with enterprise-level alarm monitoring, video surveillance, and incident management systems, with opportunities for growth and advancement.

Requirements

Experience in a SOC, alarm monitoring, or related field preferred (strong entry-level candidates will be trained)
Experience with alarm platforms (Micro Key, SIMs, DICE or similar) preferred
Familiarity with CCTV systems (3xLogic, Hikvision) and access control systems is a plus
Strong troubleshooting and problem-solving skills
Ability to manage multiple tasks in a high-volume environment
Strong attention to detail and decision-making accuracy
Ability to strictly follow procedures without deviation
Excellent verbal and written communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Must be able to work assigned shifts in a 24/7 environment (nights, weekends, holidays)

Nice To Haves

Experience in multi-site retail or high-volume monitoring environments is a strong plus

Responsibilities

Monitor and respond to security alarms including robbery, burglary, panic, and system trouble signals
Prioritize alarms based on severity (P1 vs. non-P1) and follow defined response procedures
Dispatch law enforcement, fire departments, and service vendors as required
Monitor live and recorded CCTV video using enterprise surveillance systems
Perform remote troubleshooting for alarm panels, cameras, DVRs/NVRs, and access control systems
Support store personnel via phone and email with security-related issues
Document incidents accurately and maintain detailed records in security systems
Monitor and manage access control systems, including user access and event review
Maintain and update subscriber, site, and system records
Follow Standard Operating Procedures (SOPs) and escalation protocols without deviation
Communicate effectively with internal teams to ensure continuity of operations