Security Operations Center (SOC) Supervisor

Crisis24 • Boca Raton, FL

111d

About The Position

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

Requirements

• Bachelor’s degree in a related field is required.
• Master’s degree in a related field is preferred.
• 3 - 5+ years of leading teams, projects, or functions within the security operations or SOC environments.
• Interest or direct experience in Intelligence, Security Operations, Critical Incident Management or Corporate Security, Emergency Management.
• Well-versed in current technologies and open-source search methodologies.
• Competent user of Microsoft Suite and Google Suite.
• Willing to sign an NDA and maintain strict confidentiality.
• Ability to communicate effectively, both verbally and in writing.
• Ability to maintain a professional demeanor during stressful situations.
• Ability to quickly adapt and excel in dynamic situations.
• Demonstrated organizational and time management skills.
• Successful client management experience.
• Demonstrated history of effective conflict resolution skills.
• Ability to maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
• Ability to attend training events and mandatory meetings that fall outside normal work hours.
• Ability to work 8 to 12-hour shifts both days and nights.

Responsibilities

• Oversee the quality of work performed by the Team of Analysts and ensure that all deliverables meet the client's and Crisis24's standards.
• Establish and maintain positive relationships with the client's representatives and ensure that all communication is professional and respectful.
• Attend meetings involving the SOC and generate meeting notes for future reference and record-keeping purposes.
• Manage assigned projects from inception to completion, ensuring that all deliverables are completed on time, within budget, and to the client's and Crisis24's satisfaction.
• Continuously evaluate and improve the SOC's processes and procedures to increase efficiency, effectiveness, and customer satisfaction.
• Assess and provide support and guidance to employees who approach them with personal problems that may impact their work performance.
• Review Analyst suggestions for updating processes or procedures and determine whether it is feasible to implement the proposed changes.
• Make arrangements to find coverage for employees who fall ill on shift or report when normal staffing for any role is absent.
• Investigate and follow up on any 'misses' highlighted by the client's Management.

Benefits

• Equal opportunity in employment.
• Commitment to a work environment that celebrates diversity.

What This Job Offers

• Education Level: Bachelor's degree