Security Operations Center (SOC) Specialist I, II, III - Night Shift

Nebraska Public Power District • Columbus, NE

3d • $20 - $30 • Onsite

About The Position

The Security Operations Center (SOC) Specialist works in a centralized Security Operations Center located in the Columbus General Office to provide security related services, control site access, and respond to actual or potential security threats and violations at District sites.  This is an essential position in order to maintain ongoing operations across the District. This position will primarily work 12-hour shifts, 6:00 p.m.- 6:00 a.m., that will include weekend and holiday hours on a rotational basis.  Specialists must possess strong computer skills and an ability to multitask while using a wide variety of technology platforms.

Requirements

• High school diploma or a General Educational Development (GED) is required.
• Must be a minimum of 19 years of age.
• Ability to type a minimum of 30 words per minute is required.
• Valid Driver’s License
• Requires a minimum of two (2) years SOC experience, with demonstrated and consistent application of policies and procedures in a security setting. (SOC Specialist II)
• Requires a minimum of five (5) years SOC experience, with demonstrated and consistent application of policies and procedures in a security setting. (SOC Specialist III)

Nice To Haves

• Experience working in a dispatch center, call center, alarm monitoring center, or security operations center is preferred.
• Knowledge of Access control and Video Management systems is preferred.

Responsibilities

• Demonstrate mental alertness and the ability to multitask, exercise good judgement, implement instructions and policies, fully understand security tasks and processes, and possess the acuity of senses and ability of expression sufficient to permit accurate communication by written, spoken, audible, visible, or other signals required by assigned job duties.
• Demonstrate ability to quickly, independently, and fluently operate the District's Physical Access Control System (PACS), Video Management System (VMS), Electronic Intercom System (EIS), Incident/Maintenance reporting software, Telephone System, and Statewide Radio System within six weeks of hire.
• Demonstrate ability to independently assess actual and potential security risks, violations, and incidents and take appropriate action to minimize or prevent further violations or risks to District assets which includes teammates and property.
• Control access to District facilities located throughout the state using PACS, cameras, and the intercom system.
• Follow District guidelines and standards to ensure the District remains compliant with the North American Electric Reliability Council (NERC), as well as State, Local, and District security requirements.
• Monitor, coordinate, and document a response to alarms (fire, intrusion, robbery, panic, motion) that are routed into the SOC.
• Ensure all cameras, PACS, intercoms, doors, gates, motion detection devices, radios, and computers/servers are performing optimally.
• Operate a State-Wide Radio System or long-range walkie talkies to communicate with District employees and emergency personnel.
• Manage accountability at select District facilities to ensure accurate list of persons onsite during site emergencies.
• Assist in training and evaluating new operators and documenting their performance as instructed.
• Effectively identifies and communicates potential and problematic situations. Contacts appropriate personnel to obtain assistance in problem resolution.
• Exercises independent judgment with a calm, collective approach during emergencies and stressful situations.
• Acts as an on-site lead when supervision is not available. Resolves questions, complaints, and requests that may involve policy interpretation.
• Follow-up on customer inquiries and perform research to assure satisfactory resolution.
• Assist with the training program by developing training material and training new Specialists.
• Mentor other Specialists in providing outstanding customer service, technical direction, problem solving, decision-making, teamwork, quality work, and leadership of colleagues as required to meet business needs.
• Provide input regarding the work performance of a Specialist to the assigned supervisor.
• Take initiative on driving consistency and improvement throughout the SOC Specialist organization in regard to technical policies and procedures impacting daily work.
• Ensure all policies and procedures impacting the SOC Specialist's work are documented in procedural format.
• Drive quality call and alarm audits and coach SOC Specialists on standards that are required to ensure consistent and accurate support from the SOC.
• Provide mentoring to other SOC Specialists and train new employees on various policies and procedures upon completion of new hire training. This includes alarm responses and access control process audits, procedure training as the new incumbent becomes more familiar with the multitude of processes that must be followed in any given situation, and efficient processing of alarms and request for assistance.
• Assist with scheduling of SOC Specialist shifts and will be responsible for filling any unfilled shifts when needed.
• Accountable for other duties as assigned.

Benefits

• Nebraska Public Power District offers a competitive starting salary and an excellent benefits package including medical and dental insurance, 401K retirement plan, paid holidays, paid vacation, paid medical, training opportunities and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees