Security Operations Center (SOC) Operator

Crisis24 • Phoenix, AZ

85d

About The Position

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

Requirements

• Bachelor’s degree in a related field is strongly preferred. Either bachelor's degree or equivalent military experience
• Have an interest or direct experience in the following: Intelligence, Security Operations, Critical Incident Management or Corporate Security, Emergency Management
• Must be well-versed in current technologies and open-source search methodologies
• Must be a competent user of Microsoft Suite and Google Suite
• Must be willing to sign an NDA and maintain strict confidentiality
• Must be able to communicate effectively, both verbally and in writing
• Ability to maintain a professional demeanor during stressful situations
• Must be able to quickly adapt and excel in dynamic situations
• Demonstrated organizational and time management skills
• Successful client management experience
• A demonstrated history of effective conflict resolution skills
• Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations
• Ability to attend training events and mandatory meetings that fall outside normal work hours
• Ability to work 8 to 12-hour shifts both days and nights

Responsibilities

• Monitor, assess and acknowledge all daily alerts, reported incidents from client personnel, and site intrusion detection alarms
• Monitor and administer access control, video management, and intrusion detection systems, including dispatch of security officers when needed while meeting the performance criteria
• Monitor events through open-source collection and coordination with local assets
• Respond to inbound calls from employees and security personnel providing customer service focused responses
• Write security incident investigation reports to provide situational awareness and communicate risks to management
• Monitor designated online tools to conduct situational awareness on social media platforms
• Collect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihood
• Perform proactive threat intelligence gathering and response, including but not limited to: event monitoring, persons of interest, execution protection intelligence
• Contribute to procedures and processes to standardize and enhance risk management
• Work closely with various teams responsible for security, operations, and incident management
• Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services
• Process and maintain a wide variety of files, logs, reports, and forms
• Responsible for performing, evidencing, and supporting all necessary tasks for audits

Benefits

• Equal opportunity in employment
• Commitment to a work environment that celebrates diversity

What This Job Offers

• Education Level: Bachelor's degree