Security Operations Center (SOC) Officer (Commercial)

Paragon Systems • Gaithersburg, MD

103d

About The Position

Responsible for the management of both security and fire alarm monitoring systems, operating/monitoring communications equipment, logging shift activities, monitoring surveillance monitors and camera systems, processing required reports and making appropriate notifications. Performs a variety of dispatch and control center functions at assigned site; may be assigned a rank, as defined by client contract. Does not perform Security Officer duties except on a limited, relief or emergency basis.

Requirements

• U.S. Citizenship preferred
• At least 21 years of age.
• Ability to acquire and maintain any other required clearances and/or access requirements.
• High School Diploma or G.E.D
• Minimum of one (2) years of additional education or related experience sufficient to meet the minimum requirements for state and local licensing and/or site standards as established by the company.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
• Must be able to meet and continue to meet any applicable state, county and municipal licensing or permit requirements for (armed or unarmed, as applicable) Security Officers.
• Must be able to meet and continue to meet any Company or client-required training standards.
• Must be able to meet and continue to meet certification requirements for Basic Life Support CPR/AED and First Aid from American Heart Association or the American Red Cross.
• Knowledge of or ability to learn security operations and procedures.
• Ability to hear, speak, and write fluently in English in order to communicate with employees and clients.
• Close vision, distance vision, and ability to adjust focus.
• Ability to write routine correspondence, including logs and reports.
• Ability to carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Ability to adapt to changes in the external environment and organization.
• Good organizational skills.
• Ability to provide high quality customer service.
• Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
• Courteous telephone manner.
• Required ability to handle multiple tasks concurrently.
• Intermediate skills in keyboarding, computer usage, and operating controls.
• Knowledge of and ability to learn computer systems.

Responsibilities

• Monitors a central point: alarm monitoring dispatching, dispositioning and archiving security and fire alarms; controlling and directing daily routine activities for security and fire personnel and affect command/control procedures for emergencies.
• Monitoring and operating Closed Circuit TV (CCTV), video systems, alarm-receiving equipment, and integrated access control systems.
• Operates both security and fire alarm monitoring systems, operating/monitoring communications equipment, logging shift activities, monitoring surveillance and intrusion monitors, alarms and camera systems, processing required reports and making appropriate notifications.
• Uses communication equipment to include, but not limited to, two-way radio communications, telephone systems, secure phone, satellite phone, paging systems, alarm receiving equipment, and computer equipment.
• Makes emergency response notifications and dispatches for all site emergencies in accordance with established procedures.
• Dispatching of facilities personnel, site telephone operator services, plant access control monitoring, and after-hours Commuter Services Emergency Ride Home services.
• Makes notifications to all management or designee(s) as required according to Post Orders, for all types of site incidents, emergencies, crises and exercises.
• Monitors local and international crises involving assigned client and/or site as designated.
• Ensures compliance of UL2050 standard for National Industrial Security systems (dispatching, response, weekly generator test, fire extinguishers, emergency lighting, equipment protection (tarps), training, etc., as required.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Ensures all equipment is present and operational.
• Maintains all logs, reviews and writes reports for incidents and emergencies using a Significant Events Log during assigned shift.
• Performs tasks and duties of a similar nature and scope as required for assigned site(s).

What This Job Offers

• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees