Security Operations Center (SOC) Engineer

First Call Computer Solutions•Missoula, MT

1d•$60,000 - $75,000•Remote

About The Position

At First Call Computer Solutions , we work with Montana businesses, non-profits, towns, and schools that want to grow and modernize while keeping their Montana lifestyle intact. At First Call, you’ll find a place to grow, contribute, and be yourself while helping Montana organizations operate better, protect what matters, and thrive in an ever-changing world. We’re not your average MSP. We do IT (and so much more), including Cybersecurity, Compliance, Digital Marketing, AI, and Unified Communications . Relationships are the most important outcome at First Call. We embrace uncommon levels of connection with the people we serve and the folks we work with. The Role The SOC Engineer is responsible for protecting client environments through timely detection, analysis, and response to security threats. This role blends technical investigation, incident response, and cross-team coordination to ensure alerts are reviewed, classified, and acted upon efficiently and accurately. The SOC Engineer partners closely with the Security Alignment Manager, vCISO, and Central Services teams to understand evolving threat landscapes, investigate indicators of compromise, and initiate response actions when required. When done well, the SOC Engineer: Ensures timely review, assessment, and response to security alerts. Serves as a calm, dependable first responder during security incidents. Produces clear documentation and reporting that supports clients and internal teams. Contributes to continuous improvement of security operations and standards.

Requirements

Security Analysis and Incident Response
Threat Detection and Investigation
Technical Documentation
Cross-Functional Collaboration
Calm Decision-Making Under Pressure
Strong Written and Verbal Communication
Attention to Detail and Data Accuracy
High School Diploma or equivalent required.
3+ years of customer service experience required.
1+ years of security-focused technical experience preferred.
1+ years of technical support experience preferred.
1+ years of technical project or implementation experience preferred.

Nice To Haves

Associate’s or Bachelor’s degree in IT or related technical field preferred.
Security-related certifications preferred but not required.

Responsibilities

Maintaining vigilance across alerting systems.
Approaching incidents with focus, discipline, and professionalism.
Collaborating with internal teams to resolve security events effectively.
Timely and accurate response to security alerts.
Leading initial investigations and determining severity and scope.
Initiating incident response, gathering evidence, and coordinating remediation.
Creating and maintaining high-quality technical documentation for managed customers.
Building strong working relationships with security-related internal teams.
Demonstrating deep understanding of threat actors, attack surfaces, IOCs, and response methodologies.
Using security tools effectively to investigate and respond to incidents.
Managing multiple alerts and priorities simultaneously.
Communicating clearly with internal teams and clients during incidents.
Maintaining professionalism and composure during high-impact events.
Contributing to long-term security strategy and operational improvements.