Security Operations Center, Senior Manager

Mass General Brigham•Somerville, MA

19h•Hybrid

About The Position

The Security Operations Center (SOC) Senior Manager is a senior cybersecurity professional responsible for the oversight of a 24/7 hybrid SOC team supporting a large healthcare enterprise. In this role, the SOC Senior Manager leads internal SOC analysts and coordinates with a Managed Security Service Provider (MSSP) to monitor, detect, and respond to cybersecurity threats around the clock. This position functions as a bridge between technical security operations and executive leadership, ensuring the organization's digital assets stay protected while translating complex security issues into business terms. As the leader of an essential security function, the SOC Senior Manager has both operational and strategic responsibilities. This role requires technical mastery to support incident response, as well as deep experience in project management, organizational leadership, and strategic planning. The SOC Senior Manager ensures that security operations align with the NIST Cybersecurity Framework and comply with healthcare regulations such as HIPAA, driving continuous improvements to meet these frameworks. This role reports to the Director of Security Operations and collaborates closely with other cybersecurity and IT leaders to integrate SOC activities with the broader security strategy.

Requirements

Bachelor’s or Associate’s Degree or requisite experience in Information Security, Computer Science, Computer Engineering, or a related field.
8+ years of relevant experience preferred, including at least 2 years in SOC operations leadership or management.
Hands-on experience with enterprise SOC tools.
Strong knowledge of frameworks and standards including NIST Cybersecurity Framework and HIPAA Security Rule.
Broad and deep technical understanding across cybersecurity domains, including threat monitoring, detection engineering, digital forensics, incident response, and threat intelligence analysis.
Stays current with emerging threats and security technologies.
Excellent leadership skills with the ability to coach and motivate a diverse security team.
Capable of managing team performance and fostering professional growth in a high-paced SOC environment.
Strong written and verbal communication skills, including the ability to distill complex technical information into clear, executive-level reports and presentations.
Able to serve as a bridge between technical teams and senior leadership, conveying security issues in business terms.
Superior analytical and structured problem-solving abilities.
Approaches incidents methodically and can quickly assess, contain, and remediate security events using a data-driven mindset.
Ability to work effectively under pressure during high-severity incidents, maintaining sound judgment and composure to guide the team through incident containment and recovery.
Demonstrated ability to collaborate across interdisciplinary teams in a complex healthcare setting.
Skilled in building partnerships with IT, clinical, compliance, and other departments to ensure a unified security approach.
A forward-thinking mindset with a commitment to continuous improvement.
Proactively seeks opportunities to enhance SOC processes, workflows, and technologies, driving transformation and innovation in security operations.

Nice To Haves

Relevant Certifications preferred including CISSP, GCIH, GCIA, GCFA, CEH, CCSP, HCISPP.

Responsibilities

Provide day-to-day operational management of a 24/7 hybrid SOC.
Oversee continuous security monitoring and incident response coverage for the enterprise, coordinating a team of internal analysts and MSSP resources to ensure threats are promptly detected, triaged, and addressed.
Lead and develop the SOC team (Analysts, Threat Hunters, Incident Responders).
Actively mentor and coach personnel across skill levels, establishing clear career paths and performance expectations, conducting regular evaluations, and fostering a high-performance culture.
Govern and coordinate a Managed Security Service Provider (MSSP).
Serve as the primary point of contact for the MSSP, overseeing their service delivery, monitoring Service Level Agreements (SLAs), and integrating their activities with internal SOC operations to maintain a seamless 24/7 defense.
Supervise security monitoring, detection, triage, escalation, containment, and incident investigation.
Ensure that SOC processes (from initial alert handling to incident closure) are executed efficiently and in accordance with established playbooks and escalation procedures, acting as an escalation point and incident commander during high-severity security incidents.
Oversee and enhance security technologies.
Manage and continuously improve the SOC technology stack – including platforms like SIEM, EDR, ticketing, SOAR, and cloud security controls in Azure, AWS, and GCP – to optimize threat detection and response capabilities.
Ensure alignment with cybersecurity frameworks and healthcare regulations.
Maintain SOC policies, procedures, and controls in alignment with the NIST Cybersecurity Framework and the HIPAA Security Rule, using these standards to guide incident response plans and security operations.
Prepare documentation, dashboards, and executive-level reports.
Develop and update comprehensive SOC documentation (procedures, playbooks, incident reports) and operational dashboards.
Provide regular reports and briefings to executives on the organization's security posture, incident trends, and SOC performance against key objectives.
Identify, track, and report operational metrics and KPIs.
Define key performance indicators (e.g., alert volumes, response times, mean time to detect/recover) and use them to measure SOC effectiveness.
Analyze and report on these metrics through monthly dashboards and presentations, driving accountability and continuous improvement.
Collaborate with interdisciplinary teams (IT, Privacy, Compliance, Network, Clinical, etc.).
Work closely with other departments and stakeholders to ensure coordinated security incident response and alignment of security measures with organizational needs.
Facilitate communication between the SOC and IT operations, clinical engineering, privacy and compliance offices, and other business units to support a holistic cybersecurity program.
Lead special projects, tabletop exercises, and improvement initiatives.
Plan and execute cybersecurity tabletop exercises and incident response drills to test and refine SOC readiness.
Drive special projects and transformation initiatives (e.g., process improvements, tool integrations, cloud security enhancements) that strengthen the enterprise’s security posture.
Drive innovation in SOC operations, workflows, and technology.
Champion new ideas and technologies to continuously evolve SOC capabilities – for example, by implementing automation and orchestration workflows, integrating threat intelligence, and adopting best practices to handle emerging threats.
Ensure the SOC remains agile and forward-looking in the face of a dynamic cyber threat landscape. Define the SOC roadmap and be accountable for delivering strategic results.
Provides technical thought leadership within the cybersecurity community, both internally and externally, influencing the direction of security practices and innovations.
Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
Other duties and responsibilities as assigned.