Security Ops Center Operator A/P & Sec

Vallarta Supermarkets•Santa Clarita, CA

23d•$25 - $27

About The Position

The Security Operations Center Operator(SOC) Operator, under the direction of the SOC Manager, is responsible for incident response and assists in internal/ external investigations and video downloads as needed.

Requirements

Strong motivational, initiative, observative skills
Promoting a positive, desirable and safe atmosphere within the stores, warehouses, offices and properties
Outstanding oral and written communication skills, with the ability to communicate professionally and effectively to diverse individuals and groups
High School Diploma and/or equivalent
Prior Video Surveillance and Investigative Experience preferable
Bilingual English/Spanish is a plus
This is a non-exempt level position; schedule would be based on business necessity and coordinated through the reporting Manager
Available to a flexible schedule based on business needs
Open to work Nights, Weekends and Holidays

Nice To Haves

Prior Video Surveillance and Investigative Experience preferable
Bilingual English/Spanish is a plus

Responsibilities

Report all emergency and non-emergency incidents to Manager and proactively respond to any emergency and non-emergency incidents, according to SOC Procedure
Assist Asset Protection & Security Field Operations Team with internal/ external investigation, and audits as needed
Safekeep all equipment and report any faulty or missing equipment
Remote surveillance of overnight security monitoring and dispatch overnight security patrol as needed such as after hours emergency assistance for overnight team members
Video verification and retention of Risk Management, General Liability, Workers' Compensation, Human Resources, investigations, Law Enforcement investigation requests, internal and external incidents. Upload video files for case management system
Audits, such as but not limited to, of safety, security, dishonesty, working off the clock, and food portion control
First to be notified, respond, and able to view live surveillance for alarm calls. Cancel and dispatch law enforcement and fire department after video verification of incidents. Request service for burglar alarm activations related to system failure
Provide emergency access to stores to remotely arm and disarm alarms, issue temporary alarm codes, manage access to buildings with knock boxes, and access for overnight services and maintenance
Monitoring external storage rooms to contact law enforcement for any incidents
Business continuation response for civil unrest, natural disaster, power outage, and emergency notifications