Security Operations Center Operator

Constellis • Boston, MA

97d • $28 - $28

About The Position

The Security Operations Center (SOC) Level 1 Operator is a CCTV, alarm monitoring, and dispatch specialist. The Level 1 Operator will monitor several screens observing cameras, monitor access control, gather information, analyze data, and provide input to their supervisor on their observations. They must be able to observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams. The Level 1 Operator must be organized and maintain daily logs of activities from security cameras and security teams.

Requirements

• High school graduate or equivalent
• Minimum of two years of experience working in a security environment or dispatch center
• Proficiently speaks and writes English
• Proficient in English composition
• Must be able to sit or stand for long periods of time without debilitating discomfort

Nice To Haves

• College Degree or equivalent in any relevant field such as security studies, law enforcement, intelligence, political science, international affairs.
• Trained in or familiar with Intellicene, Lenel or Genetec, Physical security information management systems (PSIMS), and Mass Notification systems
• Proper radio transmission experience
• Served in the Military, Law Enforcement, Government, or Private Security

Responsibilities

• Work rotating shifts to ensure 24/7 coverage for the Regional Security Operations Center.
• Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents.
• Experience in using CCTV and alarm monitoring / access control software in coordination with a communication or security operations center.
• Draft, develop, and update SOC standard operating procedures (SOPs), processes, and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management.
• Communicate verbally or in writing in a clear and concise manner while in stressful situations.
• Produce suspicious / criminal activity and incident reporting products for delivery to higher level supervisors and client leadership.
• Draft Be on the Look Out (BOLO) flyers for individuals who have acted against the client with malicious intent, or pose a threat to client properties and personnel.
• Provide assistance with access control, access card procedures, Lenel reports, and CCTV investigations.
• Observe and recognize patterns of activity and coordinate appropriate security monitoring and response.
• Monitor cameras and be able to identify and predict suspicious/criminal activity.
• Utilize CCTV, access control and alarm monitoring software and systems (Intellicene, CCURE, Lenel, Genetec, Physical Security Information Management System (PSIMS), MS Office applications, and visualization tools (to include building infographics) on a daily basis.
• Maintain a log of all rotating shifts' activities including notifications from security partners.
• Deliver concise and effective information, in order to inform and direct security responders as well as the ability to dispatch security elements to areas of concern.
• Understand the operation of all communications and information technology hardware, software, and firmware utilized to perform security monitoring functions.
• Take responsibility for assigned tasks.
• Other services and support as needed.

Benefits

• Medical, Vision & Dental Insurance
• Paid Time-Off Program & Company Paid Holidays
• 401(k) Retirement Plan
• Insurance: Basic Life & Supplemental Life
• Health & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Personal Development & Learning Opportunities
• On-the-job Training, Skills Development & Certifications
• Corporate Sponsored Events & Community Outreach

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED