Security Operations Center Operator - Shopping Mall - Hudson Yards

Allied Universal • New York, NY

392d

About The Position

The Security Operations Center (SOC) Operator is responsible for monitoring security, communications, and fire/life safety systems in a shopping mall environment. This role involves maintaining accurate documentation of events, managing equipment and keys, and serving as a liaison between various departments and security. The SOC Operator works in a 24/7 environment, ensuring safety and security protocols are followed and responding to emergencies as needed.

Requirements

• High school diploma or equivalent.
• Licensing requirements subject to state and/or local laws and regulations.
• Service in Military Occupational Specialty related to law enforcement or security.
• Graduate of a Certified Public Safety Academy in law enforcement, adult corrections, or firefighter field.
• Bachelor's degree in protective services, business, or related field.
• Minimum of 8 years of active service in any military branch.
• Associate's degree in criminal justice with current or prior active military service.
• 2 years of work experience in public sector dispatch or emergency operations center.
• 2 years of verifiable data center security experience.
• 3 years of verifiable private/corporate security experience.

Nice To Haves

• Advanced computer skills and proficiency with Microsoft Office and/or Google Applications.
• Ability to work in a team environment.
• Ability to multi-task and discern patterns in detail.

Responsibilities

• Monitor all security, communications, and fire/life safety systems within the designated region.
• Proactively monitor all surveillance cameras and CCTV remote viewer programs.
• Respond to all security/life safety system alarms and events received over phones and intercoms.
• Provide guidance to employees and security staff during emergencies.
• Serve as the liaison between all departments and the security department.
• Document routine and unusual events occurring on or near the facilities.
• Maintain control of all equipment and keys in the Control Room.
• Complete task work orders for all reported maintenance needs.
• Inform the Shift Supervisor / Account Manager of any missing or damaged equipment.
• Control and monitor the two-way communication systems.
• Make emergency notifications as necessary pursuant to site Post Orders.
• Make productivity and cost reduction recommendations to management.

Benefits

• Medical, dental and vision coverage
• Life insurance
• Retirement plan
• Employee assistance programs
• Company discounts
• Perks for full-time positions

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: High school or GED