Security Operations Center Operator II

Constellis • Bothell, WA

97d • $42

About The Position

The Operator (Level 2) is a Video Surveillance Systems (VSS), alarm monitoring, and dispatch professional. The Operator (Level 2) will serve as a senior Operator in the SOC and assist the Supervisor with systems administration, system training, incident reporting, development of SOPs, enforcement, and updates. The Operator (Level 2) will monitor several screens observing cameras, monitor access control, gather information, analyze data, and provide input to their Supervisor regarding their observations. The Operator (Level 2) must be able to observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams.

Requirements

• Must possess a minimum of a High School diploma or equivalent from a U.S. Accredited School.
• Must have a minimum of 2 years of experience working in a security environment or dispatch center.
• Proficient written and oral communications skills in the English language.
• Effective writer, verbal communicator, and proficient with English composition.
• Ability to communicate, verbally or in writing, in a clear and concise manner while in stressful situations.
• Experience using VSS and alarm monitoring software in coordination with a communications center or Security Operations Center is a plus.
• Proficiency in MS Office applications; experience with Microsoft SharePoint is a plus.
• Strong analytic, oral, and written presentation skills to include the ability to deliver communications centered on a target audience.
• Proven ability to work with highly confidential/proprietary information.

Nice To Haves

• A Bachelor's Degree or equivalent experience in any relevant field (e.g., Security Studies, Law Enforcement, Intelligence, Political Science or International Affairs).
• Trained in or familiar with Intellicene, Lenel or Genetec, Physical security information management systems (PSIMS), and Mass Notification systems.
• 3 or more years of radio transmission experience.
• 5 or more years of military, law enforcement, government or private security experience, with honorable discharge or separation.

Responsibilities

• Work rotating shifts to ensure 24/7 coverage for the SOC.
• Serve as the senior Operator during the assigned shift.
• Train newly-hired Operators.
• Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents.
• Serve as an administrator for VSS and alarm monitoring/access control software in coordination with other SOC personnel.
• Assist the Supervisor with the consolidation, production, and review of incident reporting products for delivery to higher-level supervisors and Client leadership.
• Draft, develop, and update SOC SOPs, processes and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management.
• Assist the Supervisor with the enforcement of SOPs and automated systems to allow other Operators to provide proper oversight and guidance to security personnel during security events.
• Communicate verbally or in writing in a clear and concise manner while in stressful situation.
• Produce suspicious/criminal activity and incident reporting products for delivery to higher-level supervisors and Client leadership.
• Draft and disseminate Be on the Look Out (BOLO) flyers for individuals who have acted against Clients with malicious intent or who pose a threat to Clients' properties and personnel.
• Act as the subject matter expert and provide oversight on security-related technology systems, including, but not limited to, Video Surveillance Systems (VSS), Video Management Systems (VMS), Access Control Systems (ACS) and information management.
• Provide assistance with access control, access card procedures, access control reports, Lenel reports and VSS investigations.
• Observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams.
• Monitor cameras and identify and predict suspicious/criminal activity.
• Use multiple sources to identify and analyze potential risks, business opportunities and/or threats to Clients' corporate critical infrastructure: its employees, customers, reputation, assets and executives.
• Assist Supervisors to develop and produce intelligence-driven support products that assess risk and analyze data/information to mitigate vulnerabilities to Clients' assets, operations, strategy, and brand reputation.
• Utilize VSS, access control and alarm monitoring software and systems (Intellicene, CCURE, Lenel, Genetec, Physical Security Information Management System (PSIMS), MS Office applications, and visualization tools (to include building infographics)) on a daily basis.
• Maintain a log of all rotating shifts' activities including notifications from security partners.
• Deliver concise and effective information in order to inform and direct security responders and dispatch security elements to areas of concern.
• Understand the operation of all communications and information technology hardware, software and firmware utilized to perform security monitoring functions, including radio transmissions and using notification platforms.
• Take responsibility for all assigned tasks.
• Maintain inventory of SOC supplies and submit requests to the Supervisor.
• Other services and support as needed

Benefits

• Medical, Vision & Dental Insurance
• Paid Time-Off Program & Company Paid Holidays
• 401(k) Retirement Plan
• Insurance: Basic Life & Supplemental Life
• Health & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Personal Development & Learning Opportunities
• On-the-job Training, Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED