Security Operations Center Officer

Independent Health Association•Buffalo, NY

1d•$19

About The Position

The Security Operations Center (SOC) Officer supports security, safety and protection efforts for Independent Health associates, guests, visitors, members and properties. The SOC officer is a contributing member of the team responsible for 24x7 monitoring, reporting and response associated with Physical Security initiatives at the main campus, affiliate, and Medicare Information Center locations. The role includes oversight of access controls, alarms, CCTV, and accurate and timely notification of events impacting physical security and/or facilities to the appropriate IH team member.

Requirements

High school diploma or GED required.
One (1) year of security guard force experience required, including familiarity with alarm systems.
Possession and maintenance of current active NYS Guard License (carried at all times while on duty) is required.
Solid understanding of municipal security and emergency response protocols, including basic knowledge of town, county state laws.
Working knowledge with security cameras, building alarm systems, and access controls.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Local travel may be required.
Any Independent Health associate who uses a motor vehicle in the course of their duties representing Independent Health must be compliant with New York State Motor Vehicle laws and must follow the Policy that pertains to Driver’s License Requirements as a condition of employment.
Demonstrated conflict management skills, with the ability to identify, research and resolve issues and/or concerns.
Solid team player with the ability to work/support management and varied departments.
Demonstrated time management skills, with the ability to work in a self-directed manager.
Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.
Exceptional customer service skills.
High level of attention to detail.
Basic computer skills to generate reports and logs.
Ability to respond to emergency situations outside normal business hours as required.
Stand, walk or run as needed on various surfaces for emergency response, as needed.
Effective written, oral communication and interpersonal skills and strong customer service attitude with ability to deal with all levels of personnel and the general public in a professional and effective manner.
Ability to effectively communicate operating policies and procedures in user-friendly and non-technical language directly to all levels of the company and the general public.
Must be able to read and understand all operating policies, procedures and instructions.
Proven examples of displaying the IH values: Passion, Caring, Collaborative, Respectful and Accountable.

Responsibilities

Responsible for detecting and assessing security events and incidents across the enterprise.
Daily monitoring of security cameras and campus site/buildings.
Physical security liaison to IHA & IHC associates.
Support of IHA & IHC departmental needs including escort.
Familiarity and response to campus emergency and security incidents/events including 911 calls.
Maintenance and preparation of daily reports, logs and incident reports as required.
Answer alarms and investigate disturbances, coordinating with Facilities managers as appropriate.
Report unlawful activities such as theft or vandalism to law enforcement officers for further actions.
Coordinate with guard force to include but not limited to, assessing; validating routine patrol rounds are conducted within the assigned premises; ensuring daily reports, logs and incident reports are completed by the security guard force.
Must be able to handle sensitive and confidential information appropriately.
Follow procedures accordingly as it relates to best practices, directives, and standard operating procedures.
Escalate system repairs, reports or restricted access approvals to Manager, Facilities Operation, and door malfunctions to Manager, Facilities Mgmt.
Maintain confidentiality and uses only the minimum amount of protected health information (PHI) necessary to accomplish job related responsibilities.
Perform other duties as assigned.