Security Operations Center Officer (Program Specialist 2) - NON PERMANENT

State of Washington • Olympia, WA

69d

About The Position

As a Security Operations Center (SOC) Officer, you will play a critical role in monitoring surveillance video and serving as the first point of contact for incidents and activities occurring on the Capitol Campus. Working in the Capitol Security Operations Center, you will provide professional security support to law enforcement, state employees, and visitors. You will monitor Genetec CCTV systems, building automation tools, and alarm controls, dispatch emergency and non-emergency calls, and coordinate closely with Washington State Patrol and other security agencies. You'll also conduct forensic video reviews, support campus events, manage incident reports and shift logs, and help ensure the safety, confidentiality, and security of the campus in alignment with state policies and standards.

Requirements

• Ability to commit to a schedule that will include nights, weekends, and holidays.
• Strong verbal and written communications skills.
• Ability to prioritize and make decisions, with strong time management and organizational skills.
• Knowledge of MS Office products and ability to learn specialized systems.
• One of the following experience and education options: High School Diploma/GED with five years of relevant experience, Associate degree with three years of relevant experience, or Bachelor's degree with one year of relevant experience.

Nice To Haves

• Prior military, law enforcement, security, and/or loss prevention experience.
• Strong customer service background, with the ability to maintain composure in high-stress situations.
• Experience providing customer service to diverse clients.
• Ability to constructively work with others to address and/or resolve problems.
• Ability to stay calm and work through emergency situations in a fast-paced stressful environment.
• Experience working in a communication, emergency operations center and/or dispatch center.
• Certification through a state entity as a PSAP/911 communications officer, or education through the Association of Public Safety Communications Officers (APCO International) or the International Academies of Emergency Dispatch (IAED).

Responsibilities

• Monitor Genetec CCTV, building automation systems, and security alarms to ensure campus safety.
• Proactively respond to surveillance alerts and life safety system alarms in real time.
• Receive, relay, and dispatch emergency and non-emergency calls to appropriate personnel with speed and accuracy.
• Operate multi-frequency two-way radio consoles and maintain clear communication with field units and agencies.
• Serve as liaison with law enforcement and other agencies to coordinate incident responses and maintain situational awareness.
• Track and document campus-wide incidents and activities to identify trends and support investigations.
• Use specialized software to log daily activities, incident reports, and assist distressed individuals during emergencies.
• Conduct forensic video reviews and provide video evidence to law enforcement or in response to public records requests as directed.
• Other duties as needed.

What This Job Offers

• Industry: Administration of Economic Programs
• Education Level: High school or GED