Security Operations Center Dispatcher

Mercyhealth • Rockford, IL

77d

About The Position

The Security Operations Center Dispatcher supports all properties and work locations in preparedness, response, and recovery from both routine and emergency incidents. Also tracks incoming calls and dispatches aid according to need. They maintain constant communication with security personnel, managing the flow of information to ensure timely and effective responses to routine and emergency calls for service. This role also involves overseeing the use of security systems such as surveillance cameras, alarms, and access control systems. May be required to be on call, work flexible hours, alternate shifts, and weekends. Perform other duties as assigned.

Requirements

• High School diploma or equivalent preferred.
• One year of dispatching experience preferred.
• Basic computer skills required (e.g. Word/Outlook/Excel).
• A working knowledge of computer systems is essential.
• A basic understanding of healthcare security concepts is necessary.

Nice To Haves

• Healthcare experience and dispatching experience preferred.

Responsibilities

• Effectively prioritize responses to a wide variety of routine and emergency calls requiring various problem-solving techniques, judgment, and verbal de-escalation.
• Monitor alarms; burglary, fire, duress and card access system.
• Monitor security systems and utilize computer systems to track and document security-related incidents.
• Remain calm in stressful situations and utilize knowledge of basic security concepts to make sound decisions.
• Manage incoming telephone and radio calls, providing critical information to various stakeholders.
• Support security operations through monitoring video surveillance systems for Mercyhealth.
• Orient and train new personnel as needed.
• Gain a basic knowledge of the layout of Mercyhealth hospitals and the location of Mercyhealth clinics.

Benefits

• Comprehensive Benefits Package: retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.
• Competitive Compensation: market competitive rates of pay and participation in various shift differential and special pay incentive programs.
• Paid Time Off: generous paid time off plan, which increases with milestone anniversaries.
• Career Advancement: educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.
• Employee Wellbeing: tools and resources for employee wellbeing, including an employer-sponsored health risk assessment and a Wellbeing mobile application.
• Additional Benefits: access to internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education for retirement planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees